Eyeglass World

Write a Review616-974-2020

OPEN NOW - Closes at 7:00pm

I had read the reviews and was worried when I went there. I went there because the lenses I get are very expensive and they would be a lot cheaper than other places. I didn't have to wait long before a young man called Preis helped me. He was very helpful and extremely nice. So I set up a appointment with doctor he was also friendly. I had two pair of progressive lenses done by them. This is the second time I went to the 28th street store and liked them a lot.

This place sucks. Whatever they call their house brand of contact lenses are junk, and I lost an entire three month supply after only two weeks because they all fell out. In addition to that, I got terrible customer service when I went in there to order my usual brand, and I wasn't even asking for a refund or discount or anything! Okay, their products suck, I was just going to chalk that up to bad merchandise, but after the horrible customer service I recieved when I went in to remedy my situation, I don't recommend this place unless you're looking for a Monty Python-esque customer service gag.



Its one thing to sell bogus crap, but to pile it on with miserable service and a terrible overall experience, do yourselves a favor and go anywhere else but here. I understand all businesses are in place to make money, but good businesses make the customers feel comfortable about it. This place felt more like a stick-up. I definitely won't be back.

I had poor service, It took way too long for my glasses and contacts to come in. I did not experience good service and I would not recommend them at all.