Sundance Medical Associates

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Sundance Medical in Gilbert, AZ terminated my whole family from services after 6 ½ years for making my first complaint about my dissatisfaction with customer service because “you disagreed with our policy.”My family and I have been patients for over 6 1/2 years. Dr. Sean Sackett of Sundance Medical in Gilbert, AZ 480 782-0609, refused to call with the lab results sent 11-25-2014. I had to call back on 12-16-14, per dismissive M.A. Jennifer Morataya, no one reviewed my results, I called back on 12-17-14 and learned the doctor did not have time to give me the results. It’s now a month later and no one has called. I still don't have a diagnoses. The staff is extremely rude and it has been over a month and I still have not received a call explaining my results. I'm still experiencing pain and am now waiting to see a specialist. I wrote a letter to complain and was terminated as a patient as well as my whole family without addressing my complaints via a grammatically incoherent letter written by the person I had a complaint about, for "disagreeing with our policy." My wife never complained even though she experienced the same treatment, she was terminated as a patient because she was my wife. Front office manager Denise Penafiel is very rude and abrupt. I had to call multiple times for the results of my lab after waiting more than two weeks with no response. Denise blamed me saying “it was your responsibility to call the doctor to get your lab results.” Dr. Sean Sackett of Sundance Medical 480 782-0609 is always in a rush during appointments and does not take the time to listen to issues that you thought of while in the exam room. He told me to “make it quick” the last time I met with him as he looked at his watch. I have been a patient for 6 ½ years and have never complained about anything including the rude treatment I have received from the front office. Until recently, I have only needed basic physicals and I am not very demanding so I did not make it an issue. However, this time the lack of care and level of rudeness was so atrocious that I had to complain via a politely written letter which Sundance did not appreciate and subsequently terminated my whole family as a patients after 6 ½ years. Again, this was the first time in 6 ½ years that I complained about my service or lack thereof. There are several open cases with Better Business Bureau and the AZ Medical Board.My Dermatologist, Dentist and other specialists provide very courteous professional service with prompt follow up and customer service surveys but not Sundance Medical. They are too busy to read lab results, call patients and address complaints. A simple 3 minute phone call from the doctor could have resolved these issues but he refused to call.I called in August requesting paper work for the lab and was told “the doctor already gave that to you.” In an abrupt tone by Denise the Office Manager. If you call the office, your medical condition will be discussed out loud in front of patients in the lobby including your name in violation of HIPAA. I have heard many people’s medical results discussed while waiting to see the physician.