Specialty Commercial Contractors, LLC

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A severe hail storm that passed through our neighborhood. A representative from Specialty Commercial Contractors was referred to us by our son. The salesman Rick was very knowledgeable of the process we had to go through as well as materials he suggested. SCC helped us develop a good understanding of the process and what questions we needed to ask and of several pitfalls to avoid. The inspection of our home that the insurance company did, went very smoothly. SCC gave us options and prices for upgrades on just about every layer our roof that we had to decline. The suggestion was made to install a lighter colored shingle to reduce heat buildup. I never knew that shingles could be EnergyStar approved and not have a price hike to go with. The roof part of our work was delayed 2 days due to inclement weather. Both Rick and his manager Guy were in contact with us daily leading up to the roof getting replaced. The replacement of the shingles went well until water damage and rotted wood was found under the shingles in several areas. Hail from the storm had also broken through many of the rotting plywood boards. The salesman Rick explained that this was not allowed for or covered by our insurance company. SCC helped us notify and work with our adjuster to find an immediate solution. At the end of the day we had a solid and completed roof.

Our salesman Rick was always courteous and respectful when he spoke with us. There was only one question he could not give us an answer too from the top of his head. I was impressed when that answer came to us only a few minutes later on the next phone call. We have had contractors in the past that simply would not answer the phone or return a call. SCC seemed to make it a point to keep us informed and often offering in depth explanations of every step and decision along the way. Rick and SCC have given us a good understanding of how this will work if it ever happens again. If it does we will certainly be calling SCC and Rick back to help us out then as well.