Hertz

Write a Review260-373-1113

CLOSED NOW - Opens at 8:00am

Customer service was horrible. The guy I talked to on the phone was not helpful and was rude. He asked me to google information on my own instead of answering my questions over the phone.

Dont go there. They don't tell you that the gas needs to be replaced and charge $9 a gallon to replace gas. Manager didn't apologize for mistake and did nothing but charge me $124.

We originally had a reservation with Avis but they didn't have a mid size car for us and didn't offer any other options. They were $50 cheaper than Hertz whom we've rented from in the past. Our next stop was at the Hertz Rental Car. We paid for the rental car for our 10 day Florida Vacation and picked the car up at the airport. The car was not the Nissan Sentra that we had paid to rent but a Chevy Cruze. We drove the Cruze home and found it to be uncomfortable. We were told by the airport Hertz that we could exchange the car on our trip for a different one. After looking over the Hertz website, we decided it would be too much of a hassle so we called the Hertz location on Coliseum Blvd. Justin, the manager, told us they just had a Nissan Sentra turned in and we quickly drove over and exchanged the cars. Justin was extremely helpful and pleasant to us. We enjoyed the car so much on our trip that we are thinking of the Nissan as our next purchase. We will gladly do business with Hertz again!