Carpet Exchange

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I had carpet installed in my upstairs. Two seams started to come apart. I contacted the store and was told that Keith the install manager would call me. I received a call from an installer and was told that I needed to move the furniture, which upset me because I paid Carpet Exchange to move my furniture. Keith never called me to discuss it. I contacted the local BBB and got a call from another installer who said he would come and look at the problem. When he got here I explained that I needed to leave but an adult would be here to sign. He told me he did not know if he could fix it but he would try. When I returned he was gone and I could not believe my eyes, not only was the gap worse it was crooked and the carpet around it had waves, you could step in one place and push the carpet down. I contacted the BBB again. The regional sales manager called and asked to see the seams. He agreed to restretch both seams. Bottom line, they broke a crystal box and the seam is still not fixed.

We carpeted a large 16' x 53' room with a great SmartStrand relatively low pile carpet (Beautiful Oasis). The carpet is supposed to be very good wearing, and it is for sure soft and great looking except where they seamed it together. They ran 4 the seams across the room, so it is very obvious every 12' there is a seam. I don't know if this is the installers fault or the carpets fault. I also know that our Dyson pet vacuum has a heck of time with this carpet - very difficult to push. The old carpet ran ths seams the length of the room and we never saw the seams. So beware!