Regions Bank

Write a Review800-734-4667

CLOSED NOW - Opens at 9:00am

AVOID this bank!!!! They are thieves! I will NEVER do business with Regions again! I deposited a $1000 check in my landlord's account. When I checked my account the next day, there was an $1800 debit. I sent my husband to Regions with a printed copy of the check where it is clearly written "one thousand" to get our money back. First, the teller said there was no acct holder with the name of the landlord. He had the deposit receipt with him and told her this is the acct. After about 15 mins, she finds the acct and says he would have to see a manager to get it corrected. The manager then tells him that the bank would have to call the landlord to make sure the amount was really supposed to only be $1000 and not $1800. First of all, who the hell cares what the landlord says it "supposed" to be?! The deposit should be made for the amount the check is written for! But he called the landlord and of course landlord confirms only $1000. They debit the landlord's acct for the $800 and tell my husband it will take 24-48 hrs to go back into our acct. 36 hrs later its still not there. He goes back and the manager says he needs to go to our bank to have the problem fixed...our bank didn't make the mistake! The idiotic regions teller did, But he goes to our bank anyways and they report that Regions did not issue any refund that they can see, so our bank rep calls Regions customer service and explains everything that happened and the rep said the original time frame of 24-48 hrs was incorrect and it would take 3-5 business days. 7 business days later we still didn't have the $800 back. My husband goes back to Regions again and now they say they can't refund the money without having a conference call with the landlord who has nothing to do with it, and they had already debited his acct 7 days earlier. They didn't give us our money back even though it was the teller's mistake. They never apologized one time and thank God we use an amazing bank (AL Credit Union) bc they credited our acct with the $800 and is now pursuing Regions for the money so we don't have to deal with them. Regions tellers and employees are completely incompetent and that bank should be out out of business. I am calling the better business bureau tomorrow on those crooks!!! Save yourself the hassle and bank somewhere else.