Pudong Trans USA, Inc.

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CLOSED NOW - Opens at 9:00am

WARNING - ****Do not ship with Pudong*****

I have done my due diligence. They markup local trucking around 150% in the LA area. They choose to markup everything including a simple pier pass that should have a fixed cost (the cost was 50 they charged 70). They do not leverage their huge company to pass on good prices to their customers. They simply use their leverage as a large company to stuff their own wallets.

Their service is terrible. When I tried to ask them about their practices they stopped responding to my emails and I have a feeling they put my email on a block list.

One of their representatives simply said "we do not want your business" after I questioned their business practices.

Like the previous person said they hold your shipment hostage, requesting fees that technically do not have to be paid until some time after shipment.

I called on two separate occasions and spoke with customer representative named Ting from the El Monte location. Ting was very rude and impolite. She had a lot of attitude and spoke in a very angry tone. The bill of lading copy I had on hand did not have the container number. I was asking for the arrival notice and provided the bill of lading number. Ting was hesitant to help me look up the information because I did not have the container number on my bill of lading copy even though I told her my name and the company I was calling from. She questioned whether the shipment was even for my company, but then proceeded to provide the container number after I disclosed the content of the shipment to her, to which she replied, "I know." I was only trying to verify the shipment. She spoke to me in a condescending manner because I did not have the container number available. I also wanted to make sure that she had the correct contact information for when the arrival notice does arrive. She told me she had the address and the fax number. I let her know that our fax machine wasn't working so I provided her my email address. She was curt throughout and I cannot stress her lack of hospitality and customer service enough. I will never use your forwarding service again.