ZIPS Dry Cleaners
3930 Fettler Park Dr, Dumfries, VA 22025
Reviews
07/16/2015
Provided by YP.comUsed them for over a year; finally decided to dry clean my own clothes. I always specified pre-treating of collars and cuffs on my shirts. They complied 1 out of 4 times. I picked up shirts that were dirtier than when I dropped them off. The last time was the straw that broke the camel's back. Not only were all the shirts dirty on the collars, but they stunk. In their defense they offered to do them again, but I was afraid they would come back worse. Never again!
03/09/2014
Provided by YPmobileMade me give a star, but should be zero. Save your $1.99, and more importantly, your clothing. I swore off this Zips a few months ago after they ruined 4 items over 3 visits. Very poor service at front desk and even worse with cleaning. Missing/melted buttons, scorched linen, black marks on white shirts/jackets, and white marks or lint all over dark dress shirts. Approx $300 in damages, so stick a fork on me - I'm done. For some reason, my dear husband still visits this Zips, but after today, I'll be running interference as much as possible. He picked up his and our son's cleaning, and upon returning home, our son pointed out that a shirt was missing and someone else's was in its place. Notified the store right away (7:10pm), and they said we'd have to call back Monday AM. Here's the kicker...When we explained that the ticket number on the wrong shirt made us think maybe our shirt was in the cleaning order after ours, the rep didn't offer to look, and asked if the wrong shirt was the right size. What does that have to do with the price of tea in China? Reviews on other sites indicate this Zips has been willing to give a comparable item in place of your lost item, and that's unacceptable. Now I'll be making a special trip to try to get this resolved. I reject the "you get what you pay for" excuse and mentality. Zips has obviously built a business model that should turn a profit, and be advantageous to the customer with quality cleaning at a good price. I've experienced that in other Zips locations. The Dumfries Zips is the Comcast of dry cleaning. Sorry, that's no compliment, but it's the closest comparison I can make to relay my overall experience and dissatisfaction.
More Business Info
Professional Cleaning. Unbeatable Price.
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun Closed - Payment method
- visa, master card, discover, cash
- Neighborhood
- Quantico Center
- Other Link
- Categories
- Dry Cleaners & Laundries, Cleaning Contractors, Clothing Alterations