Alpine Chimney Sweep Inc

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This is an article about her brother who also works for alpine..from the Omaha World Herald Posted: Thu 9:50 PM, Aug 24, 2006A A Updated: Fri 12:04 AM, Aug 25, 2006 Back to NewsRepair Despair Authorities are investigating whether a home repair job involved fraud. It's been an expensive lesson for the homeowner. A criminal complaint has been filed alleging felony theft by deception. The case began with a knock on an elderly woman's door and nearly $38,000 later, police entered the picture.The homeowner says if nothing else she's learned, "that I'll never let anyone in my home I don't know."Patrick Fraser was the man who approached her. He told her she needed chimney caps but then claimed to find other repairs were needed. Over seven weeks the homeowner wrote the contractor nine checks totaling nearly $38,000."I felt he was using me for a bank," she says.After calling police, relatives hired home inspector Greg Wayman to assess repairs done on the home.Wayman says, "She paid $37,720 for work that didn't need to be done in the first place and now she has a roof that has at least $7,000 damage."The damage was caused by cracking two-year-old shakes on the roof that the home inspector says didn't need new nails."This guy was so lazy, he only put the nails up as far as he could reach. He wouldn't climb up any further," the inspector said.Wayman also found waterproofing that did not go all the way along the basement wall.The home inspector said he couldn't believe what he saw in the gutters. Gutter guards to hold back leaves were installed incorrectly and there are no trees around the gutters in the first place.Contractor Patrick Fraser says, "If they want to take me to court they can but everything is in the contract signed by the woman's sister guardian who is 65."Thirteen years ago Channel 6 News interviewed Fraser who, at the time, was accused of bilking chimney customers to support a drug habit.In 1993 he said, "My customers are more important to me than the drug."Today, Fraser says he's been clean for nine years and his, "workmanship is OK" but home inspector Greg Wayman disagrees and the 85-year-old homeowner says her trust is what needs repair now."I thought he was a nice guy," she said. "I thought he was honest and all he did to me was lie to me."The complaint alleging theft by deception was filed late Thursday.The inspector found the work that started it all, the chimney caps, was work that was necessary but he says everything done after that was not.Fraser would not comment on these allegations. His attorney, Lawrence Whelan, says his client fully intended to finish the work but was unable to do so because the elderly woman's family told him to stay away.--------------------------------------------------------------------------------

I called Alpine Chimney Service in Feb. 2013 at 10 pm. The gas company had shut off my furnace and said it wasn't venting at all and to call a chimney sweep. I am 85 years old and I was very unsettled. Janie from Alpine was the only one who answered at that time of night. She told me she'd put some work clothes on and come over RIGHT THEN! Janie showed up 35 minutes later with her son. They took the pipes apart and ran a brush up from the bottom and then went on the roof and made sure it was clear. She only charged me the normal cleaning charge of $120, and said that if her mom was in the same position, she'd want someone to do that for her. I was so relieved to have it repaired. I would give this company an A++++++Sincerely,PL

Recently moved into a new home and wanted to see if it was safe to use the fireplace. Called the number and spoke with a gentleman who scheduled me for a 9 am appointment on a Tuesday. I make no plans for Tuesday and await my inspector. 9:00 comes and goes, at 9:30 I call the service and get voice mail. I leave a message regarding my scheduled appointment. 10:00 and still no call/no show. I call back and reach a woman, advise her that I had a 9:00 appointment for an inspection, she says she doesn't have me on her list and needed to pull over and call me back. So I hang up and wait...11:00 I finally get a call from the man who set up my original appointment, he goes on and on about his and her Google schedules and how he didn't get it on hers. Asks me if they can still come out today, I tell him I don't have time left today, how about tomorrow AM, he says OK, let me check the schedule and call you right back. I don't hear back until the next afternoon!! When he asks me when would be a good time I told him I expected a call yesterday and that it had not been a good experience and that I was going to go with someone else. He apologized but never even tried to salvage me as a customer. I do not recommend this company just based on the lack of customer service.

I used their service for an inspection and was told I needed repairs that were almost $5k. I was told that she'd call back with different options and when I didn't hear back, I called and was told she'd call me right back. That was a week ago. I had another company do a second inspection and was told that there was nothing wrong. I was questioning whether she was being honest when her assistant didn't see anything until she kept insisting she did. Then when she started talking about how I could call my insurance company, I thought something was fishy. I was told by someone who knew her that I should get a second opinion, so I did. Maybe the 2nd company missed something, but you can decide.

We had Alpine Chimney come and service our chimney and dryer vent. They arrived on time, were fast, friendly and knew their job. There was no mess and the price was right, what more can you ask for! We highly recommend this company.