Gateway Kia of Denville NJ

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CLOSED NOW - Opens at 9:00am

This dealership is full of liars. I've had problems with my brakes since I purchased my vehicle. When I brought my car in for service, the service manager, Tony told me nothing was wrong and that all KIA's (and Hyundai's) have low brake pedals. I refused to accept that answer and at that point is when Tony put in a new master cylinder but told me my car wouldn't feel any different. Surprise, it didn't. I don't believe he put a new cylinder in. When I was still having problems I called Denville KIA to have my car looked at. About a half hour later, a girl called to reschedule my appointment because Tony wanted to look at my car and he wasn't going to be in on the day I scheduled my appointment. I proceeded to tell her that I wasn't going to wait for Tony. This is a brake problem and needs to be fixed NOW. that said, I took my car to hackettstown KIA. That's when I found out that Tony in Denville never bled my brakes after replacing the master cylinder and he didn't bother telling me my rotors were warped. I had to pay a diagnostic fee at Hackettstown because Denville didn't service my brakes properly. I then called consumer affairs who told me I can go to Denville and get reimbursed because if they had done the job properly the first time, I would not have needed to have my brakes bled. So, I then called Denville. Tony said he doesn't have to reimburse for work another dealership did and then he told me hackettstown shouldn't have bled my brakes because master cylinders bleed themselves. WHAT??? And this is the service manager. I'd give a million dollars to someone who can tell me what master bleeds itself. Aside from all this, Denville should be ashamed. They made me drive a car with failing brakes and told me there was nothing wrong with my car and all KIA' s have low brake pedals. He's lucky I'm only asking for $112 for the diagnostic fee I paid hackettstown. I could eadilyo call the warranty company and let them know he didn't finish the job when he replaced the master cylinder and then the warranty company would take back well over the $112 I'm asking for. But for the way I've been treated I'm going go call the warranty. Run far away from this dealership. They will send you off in a car that is unsafe to drive and tell you its normal. You're better off going to Hackettstown. Very honest people who know what they're doing.

Horrible experience. I drove illegally for two weeks because of a registration issue they didn't fix and then told me to "have the cop call Gateway if I was pulled over;" they gave me big hassle for refund (400 bucks) some three months and payments after I bought the car. They said the pinstripping could be removed the day we bought the car because we hated it; but explained it was a mistake after the sale and that it couldn't be removed. I will say the oil change service was great and quick at 5000 and I love the Soul, but the finance managers are shams. Seriously, avoid this place - absolutely horrible experience

I came to Towne Kia with a very specific budget, and car in mind. My salesman made my purchase easy and fun. He was very informative and professional. In less time than I thought, I was driving my new to me car home. I have purchased many vehicles in the past from other dealers; however, I will continue to do business with Towne Kia because of the great customer service!!

I came to Towne Kia with a very specific budget, and car in mind. My salesman made my purchase easy and fun. He was very informative and professional. In less time than I thought, I was driving my new to me car home. I have purchased many vehicles in the past from other dealers; however, I will continue to do business with Towne Kia because of the great customer service!!

Towne Kia is great.... I bring in my vehicle for all services and they are always fast and friendly. The service adviser is really an awesome guy; he has always taken good care of me. Towne Kia has an awesome service department and is a honest dealership.

I was very pleased with every aspect of my new vehicle purchase from Towne Kia. I was treated very nicely and made to feel comfortable and at ease with my decision to buy. I have no complaints about my experience and love my new Sorento. I will be recommending Towne Kia to anyone looking to buy a new car.

I recently purchased a 2011 Kia Sorento. I would recommend Towne Kia to everyone purchasing a new vehicle. The sales personnel are friendly and very knowledgeable of their inventory and what to showcase for the potential buyers needs. The finance department was excellent in providing the means necessary to get the best interest rate and a payment that was comfortable and affordable. Love my new car, thank you Towne Kia!

Our experience with Towne Kia was a very good and pleasant one. Our sales rep was pleasant helpful and pleasure to do business with. The finance manager was very helpful and pleasant as well. All in all we would highly recommend Towne Kia to all our family and family and friends.

Towne Kia was a pleasure to work with. We are very pleased with our new Kia Sorento! We went into the dealership just looking and getting an idea of what our vehicle was worth and the cost of the Sorento's and ended up walking out with a new car. I highly recommend this dealership!

This was the greatest car buying experience I have ever had. All of my expectations were far exceeded. I traded in my Audi for a Kia, what a great value. Towne Kia was such a pleasure to work with. My salesman was fun and laid back, but more importantly he was up front and honest. I highly recommend Towne Kia!

I cannot stress strongly enough what a true pleasure it was dealing with Towne Kia! From the moment I first made contact, the internet department responded almost immediately and even called to give me some additional information on the vehicle I wanted. For anyone in the market for a new car, check out Towne Kia! Not only are the prices great, but you also get that great Kia warranty. Top it off with a great group of people at the dealership and all I can say is I am glad I made my purchase at Towne Kia.

A pleasant experience from beginning to end. My salesman greeted me immediately and went out of his way to locate the exact vehicle I was looking for. He did a thorough job of explaining all the features of my new vehicle, and negotiating a price was never easier. I can certainly say without a doubt that when I am in the market again for a new car, I will go to Towne Kia.

A pleasant experience from beginning to end. My salesman greeted me immediately and went out of his way to locate the exact vehicle I was looking for. He did a thorough job of explaining all the features of my new vehicle, and negotiating a price was never easier. I can certainly say without a doubt that when I am in the market again for a new car, I will go to Towne Kia.

We bought a 2011 Kia Sorrento, We were provided with the best deal Towne Kia. We went to 4 Kia dealers and ended up making our purchase at Towne Kia! They had excellent service from start to finish and their selection of vehicles was great! Our experience didnt end there; Kia got us the best interest rate, the exact car we were looking for, a detailed overview of the new vehicle, and many other great things! Our salesman called to follow up on the vehicle the day after picking up our new SUV! Overall, we are completely satisfied! Thanks for the best deal and excellent customer service!

I bought a car from this dealer and will never go back. While the sales service was slow--the after purchase treatment was terible. Two weeks after having the car I had a service problem that the dealer said was not covered under the warrant. While I suspect the manger was technically correct---he was rude, argumentative and uncooperative. I've been buying cars fro a long time and I've never experienced such rude and uncooperative behavior within weeks after buying the car. I would avoid this dealership.

I had a great experience while buying my vehicle. We had no problem finding a car we liked. The service was great we had all of our questions answered promptly and accurately. We did not feel pressured into buying a car we didn't like. I would recommend my friends to visit Towne Kia.

We saw the Kia advertisement on TV and decided to go to Towne Kia to take a test drive. We had no idea that we would buy a new Sportage that day. We are so pleased with the vehicle and so very happy with our salesperson. I would definitely recommend Towne Kia to anyone interested in a new car!

We had a wonderful experience at Towne Kia. We had shopped around and they matched the price of the other dealer. We purchased our 2011 Kia Sorrento from Towne Kia because the staff was so personable and friendly. Great service, thank you Towne Kia!

I worked with numerous employees at this dealership when I purchased my car and I had a pleasant experience with each of them. They were all friendly, helpful and informative. I would definitely recommend Towne Kia to anyone looking to buy a Kia.