Interstate Express Messenger - Denver Courier

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This company made a delivery to my neighbor. The delivery drivers were confused and went up my driveway instead. In the process, they gouged a large chunk out of my asphalt driveway with their truck. Instead of owning up to it, they chose to drive away. I contacted the company and they wouldn't own up to it either. It appears that Interstate Express and its drivers share a common lack of integrity. THANKS FOR NOTHING! I gave one star because zero stars was not an option

FANTASTIC SERVICE ! ! ! !

Finding Interstate, and Efrim, one of the owners was a piece of good luck for us.

We are a family of 5 from New Zealand, and we were in Virginia, in a jam. Due to a cancelled flight we were flying into Denver 4 hours later than planned, left with 50 mins to make our connecting flight to Las Vegas, practicaly no time at all. We therefore had no time to go to the storage facility, 15 miles from the airport to pick up our 5 pairs of skis and boots. (We had left them at a storage company a week before after skiing Colorado, before going to NY). We needed to find a company that could go to the facility, package up all our gear, sufficient for flying, and meet us at the SouthWest Airline check in. Furthermore, this was at 9.00pm in the evening.



Mike, the Sales Manager, at Interstate was fantastic ! Although all the guys would have finished at that time, he said he would find someone willing to go the extra mile. For a modest increase in price to cover parking etc., I was rapt and relieved.

Furthermore, he gave me his mobile number, so I could call him if I had any problem.



We arrived at the airport, there was a txt from Darrell, the driver who was already waiting, and would stay with the gear, until we came thru baggage claim etc.

I later realized that Darrell had to pick up the gear no later than 6 pm, and then wait 3 hours until we arrived. I am afraid I was so worn/ stressed out, didnt put 2+2 togther



Due to Darrell's wonderful efforts we managed to get all our ski gear on the flight, and run, and connect with our Vegas flight, and continue with our holiday. Had we not made that flight, there was no room on the next flight.



This was all done by Interstate Express, knowing that it will be a while before I place any business with them again. However we have a client shipping company who do move freight for export out of Denver from time to time. I will be talking to them about Interstate.



Integrity, attention to detail, performance, with a high standard of care.



We certaintly loved Colorado, Breckenridge, so will be back again.



If any of you guys are ever down this way, please get in contact.



Thank you very much

Christopher Deane

163 Gillies Avenue, Epsom, Auckland New Zealand

I manage a appliance store in Dallas TX and ship appliances all across the nation. I sent a range to Wellington CO. on the Monday before Thanksgiving with all expectations of the freight company delivering before Thanksgiving, however at 4:30 PM I had a call from my customer saying the freight company called her and would not be delivering that day.



To make a long story short I called 4 delivery companies in the Denver area to intercept this item and was told it wouldnt be possible on my first three calls, my 4th call was to Interstate Express and I first talked with a gentleman by the name of Efrim who during the conversation never said the words ” we cant ” or ” no ” right from the start he went above and beyond to find a way to help me. I later had confirmation from the manager Mike Mcvicar that yes in fact Interstate could get this done.



Now remember this is the night before Thanksgiving and Interstate Express had to wait an hour before they could pick up from HVH Trucking in Denver. The pickup was made at approx. 6 PM the night before Thanksgiving and had to be driven 70 miles away to Wellington. The driver, Darell made it to Wellington by 7:15 to make the delivery. My customer was super excited and Interstate saved a sale for me, and saved Thanksgiving dinner for her and her family.



I was a first time caller and was given the type of customer service you would expect from a company you had done buisness with for years. The other comment above says best courier in Denver, I might have to say best courier in the nation, given the magnitude of the item involved and the time frame we were dealing with. Great job Interstate Express I would love to see more companies out there like yours. Jeremy Thorpe, Aplliance Home Surplus / Elite Appliance Dallas, TX