Colorado Kitchen Designs

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My experience with Colorado Kitchen Designs began reasonably well but then deteriorated rapidly. At the beginning, they were helpful, if slow to respond to calls and emails. I picked out a beautiful (and expensive) master bathroom vanity that consisted of 5 cabinets and put 50% down on August 15th. The turnaround time was quoted as 6-7 weeks. Then I tried to buy a countertop from them and the response to emails and phone calls, not quick to begin with, slowed down significantly. I kept being passed from one representative to another as the person I worked with one week always seemed to be on vacation the following week. I ended up going through Home Depot for a countertop – and got a similar quality at a fraction of CKD’s quoted price and with far superior customer service.

Then when the vanity was due to arrive, it turned out that the CKD staff had entered the wrong sizes for some of the cabinets and hadn’t found out until they arrived in town. They were slow to admit the error. I had to wait an additional month for the corrected cabinets and when they arrived they were slightly darker than the original batch. They had to be installed under the countertop in order for me to have completion before Thanksgiving. CKD never contacted me throughout the whole fiasco, apparently preferring to deal with my contractor rather than discussing with me. They certainly never apologized or offered me any recompense, and protested vigorously when I suggested a discount was due.

I strongly recommend finding another supplier. It seems if the service starts out slow where you’re working, it isn’t likely to improve.