Pro Powersports of Conroe

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Worst shopping experience of my life. In fact Brian Smith said that he does not deal with shoppers. Didn't want to answer any questions about the different machines between a Ranger, Rzr,and the Can Ams. Didn't want to give me pricing and when he did it was the msrp price. I could have gotten that online. So this past Saturday I went to Team Mancusos and got my questions answered without a smarty attitude. Took delivery of a 2015 Polaris Rzr 4 900 in Voodoo blue and for waaaay less than what Brian had told me.

After 2 months at ProPowersports of Conroe, I was finally able to pick up my 2009 Kawasaki Ninja last night. Aside from the fact that it took far too long for them to fix my bike, and apart from the fact that their service management is the world’s worst about not returning phone calls and keeping the customer updated on the repair status, there are other reasons I will never do business with this company again.

Less than a month before I took the bike to them, I had replaced all the fairings with brand-new parts and new fasteners. There were no scratches or chips in any of these when I dropped the bike off, and now, there are multiple scratches and paint chipped off of just about every panel on the bike. In addition, at some point during the 2 months the bike was in their shop, it also picked up two new dents in the gas tank as well as a couple of new scratches. Several of the fasteners were also missing, including almost every fastener that holds the lower cowl piece to the side panels.

I noticed before I even got home that the left turn signal did not work. Upon further examination, it was apparent that someone had “borrowed” the bulb out of the front blinker and didn’t bother to replace it. Additionally, the instrument panel lights no longer work on the bike. The fitment of the body panels is nowhere near as “tight” as it was when I put them on back in June. To add insult to injury, the new stainless steel bolts that hold the side panels to the gas tank had been swapped for yellow-zinc coated screws that aren’t even the same thread pattern!

Also missing are my frame sliders that I installed brand new when I installed the new body panels. The mounting hardware is still there, but the pegs themselves are missing. I have left two voicemails to have someone call me about the pegs and have heard nothing.

The bike runs great, but that is beside the point, since I paid them over $1300 so that it would run great. What I did not pay for was the theft of my parts, the use of substandard and incorrect parts nor the damage to my bike while it was in their shop.

Great dealership, great people, and a great product. I thoroughly enjoyed my buying experience here, and would recommend them to anyone looking to purchase a power sport vehicle.

I bought a 2012 Polaris touring 850 from pro powersports of Conroe and I have to say that the experience was very good. Justin was my salesperson and I was also dealing with Jeff the sales manager. They went out of their way to keep me well informed about the unit I ordered. I also saw Abby the parts manager and got hooked up with all the extra toys I needed. Overall I am very satisfied and I I will definitely return for service here.

I just purchased a 2011 Polaris Ranger from PPOC. It was the easiest, and most professional purchase I have ever made. Thanks to Jason and Justin for making this a great experience!

I have purchase several vehicles, including personal watercrafts from Pro Powersports of Conroe. They have always been courteous, informative, and fair. I would recommend them to anyone in the market for a powersport vehicle.

terrible place to buy ANYTHING !!!!!!!!!!!!! there should be a no star rating on here