Mobile Sam's Computer Repair Services

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CLOSED NOW - Opens at 12:00pm

I've used Mobile Sam's for several computer-related calls now, but have been treated with such a variance in quality that I'm honestly not sure I'll ever use him again. Why use his services? The best thing is, as the "Mobile" in his business name alludes to, he comes to you. He also only charges $30 to come to you, which is both his diagnostic fee, and his labor fee--on top of that, all you have to pay are for the parts, which he just charges straight up. So it's definitely affordable, especially for an at-home service. The first time I used him, I just wanted him to clean out the inside of my computer. I ruined a previous computer from misusing the canned air, and didn't want to run the risk of doing that again. He performed the work in a timely manner, but was two hours late, and I had to call him to ask why. That's one thing I can't stand as a consumer, having to dig for details myself. Going to be late? No problem, just call and let ME know. Really, it's the least you can do. Another time my power supply died, of course on a Sunday when every other shop is closed. I called him at 10:15 and again at 12:15 and got no response. Finally at 2:30 he calls me back, saying he's busy that day. But ten minutes after I tell him I'll just look elsewhere, he magically has a cancellation and can be right there. Not a fan of those games. But again, once he came out, he did the work quickly and was gone. This latest visit, however, left a bad taste in my mouth. I called him up to replace the power supply he originally installed. It was a cheap one, and was already threatening to die, so I just explained I wanted a better one. He came out at the scheduled time and went to replace it. An hour went by and I heard nothing from him, so I asked if everything was okay. He said no, it appeared the power supply wasn't working. A few minutes later, he came up and said the PS was working, but that he had accidentally damaged a processor and would need to order a compatible replacement and that could take two days. He also explained that since it was his fault, there would be no charge for replacing the processor, OR the power supply. Two days later, he gets the processor and comes out to replace it. He does, but still isn't getting any video. Finally, he deduces it's a stick of faulty RAM, which fixes the issue. But since it wasn't the processor, I had to pay the full $70 service charge, even when he admitted "If I would've checked the RAM the other day, it would have been fixed then." That just seems like such a rookie mistake for a service tech, and it kinda pissed me off, since I had to go without my main computer for two days for what amounted to no reason, and pay a full charge (after being assured I wouldn't have to) for what amounted to his mistake. I did get to keep the new processor, but would have been fine without it, since the original was working fine after all. He also told me my motherboard was basically overheating, which was a problem I never had before he messed with my system. As it turns out, I'm pretty sure it's just a faulty sensor, but the sensor was fine before this whole debacle, so I'm getting the feeling it's something else he toggled with that didn't need toggled with. So I think I'll be sucking it up and lugging my computer to go elsewhere the next time I have a problem. At some point, the need for convenience is outweighed by the need for reliable service, and I think we've finally hit that point.

This place doesnt deserve any stars. If you like getting ripped off go here. Their stuff is outdated and cheap. Very unacknowledged staff! Did i mention this place sucks????????