Rental Connection

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I am currently a resident in one of the mobile home parks this company manages. I believe these guys don't care about their tenants. They do nothing to protect you. I was forced to get a camera system around my mobile home to protect my family. They will let ANYONE into their neighborhoods! I highly suggest that no one have any dealings with this company. They have bad business practices.

According to Rental Connections website, they have been in business for over 30 years. Considering the experience I had with them over the span of 10 months, I would think they had no experience in the property management business at all. The staff clearly has no experience understanding, communicating, or following rental rules or policies and it led to numerous issues and conflicts with the office up until the property’s owner sold the building and the management was taken over by a new office. The only exception on the staff was Tiffany; she was wonderful and really had a heart. If you’re reading this Tiffany, please find another place to work because you are so much better than them. Rental Connection let us move into a unit they had not inspected before hand and was only told by the owner it was clean and ready to move into; we documented over 75 pictures of filth and damage to the apartment over the first weekend we had the keys. On two separate occasions during winter, they tried to add fees to our bill that were not agreed upon in our lease. We refused to pay for a heating bill they weren’t producing for us and kept claiming only the owner sees. I had to threaten to get a lawyer for them to understand they can’t add “penalty fees” for a bill regarding rent if it wasn’t agreed on in the lease to begin with. And finally none of the damages we documented from the first two days we moved in were fixed the entire 10 months because every time they tried to send someone out to repair something we were given less than 24 hour notice and we told them not to send anyone if we can't get a minimum of 24 hour notice (we have a dog and needed to coordinate being there when they would want to fix anything). Since they never inspected the unit before we moved in, they were trying to get us to agree to let them over with less notice so they could look around the unit without us there. This office was the most unprofessional, rude, underhanded, and uneducated group of people I have ever had to deal with.