Royal Oaks Veterinary Hospital

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Literally the worst vet I have ever in my life been to. They are more worried about over charging for every product and service than the pets. It’s awful how they treat people. I highly recommend finding another vet for your pets!!!!

First time to have my dog Bella treated at this facility, and was extremely impressed. All of the staff that we encountered were very courteous, professional, and compassionate. Visit lasted about an hour and a half. This was not due to them being slow or lackadaisical, but the fact that they were so thorough and attentive. Doctor Giangreco's exam was so detail oriented that he spent some time walking around outside with us so that he could observe her gait. Have 3 dogs, and Royal Oaks is definitely our new "Go To" spot for their care.

I no longer use the services at Royal Oaks Vet Hospital as they provided me with false information regarding a promotional offer when I opened up my Care Credit account to pay for my dog's surgery. I was initially informed by Diana, who works at the front desk, that my promotional offer would be 0% interest if the loan was paid in full within 60 months. It turned out that the promotional offer was only good for 6 months.

As a result, I contacted Care Credit asking them to honor to 60-month interest free promotion. However, Care Credit refused to help me because they said the promotional offers are assigned by the vet hospital, which meant that I had to deal directly with Dr. Dwyer to rectify this matter.

In my conversation with Dr. Dwyer, she refused to honor the 60-month interest free promotional offer. She acted like the victim in this case because of the money she has to provide to Care Credit for offering their financial services at her vet hospital.

VERY expensive place to take your pet! If you aren't rich, so somewhere else. Every appointment takes an hour and a half. Fancy paintings on the wall and Keurig machine in waiting room tell it all.

Love this vet!

I've grown up with cats my entire life and have moved at least 20 times around the country. Never have a found a vet that has been so attentive to the needs of my cat(s). Both the Drs and the vet techs here treat my cats like they were their own. They call to follow up when necessary, they fit me in when I have an emergency and love on my cats every time they see them. I couldn't ask for a better vet nor would I ever take my cats anywhere else. ever.

Ic sorry to say I am very disappointed in this business. I have two little dogs and for the past six years had them treated at this store.

One thing bothers me about the way they handle their patients.

Everyte we go there for a small issue we end up being talked into getting a list of shots and leave over $500 there.

The last visit really did it.

The vet did not even enter the room when an office help told me that my dog needs his yeay rabies shot which was not even due for another few daysy

O told them I choose to go to the pet stores because they are 30% cheaper as I have two dogs.

After leaving me in the room by myself for ten minutes, an assistant come and tells me the doctor will still look at my dogs ear but if he gets bitten they will call animal control. I was speechless as I have been a serious customer for both of my dogs for over six years,raving over $7000 with this office.

This entire conversation felt to me like a timeshare presentation and obey trap.

I left very disappointed with my feelings hurt.

I thought they actually cared first and then asked for the money.

I will never use them again.

Absolutely love Dr Grier

But the bet that was there for h today needs to learn how to deal with people.

Shame on you.

We have 5 beagles and one tabby cat and have been going to Dr. Dwyer since 1999. Recently our oldest beagle (13) fell ill. Due to timing, we rushed her down the street to another local vet, who did an ultrasound and immediately diagnosed her with small nodules on her spleen resulting in hemangiosarcoma, a terminal cancer with no cure. Devasated, we took her to Dr. Dwyer, who was very concerned with the original diagnosis and called in a professional radiologist to conduct a thorough ultrasound. Yes, it was a bit more expensive, but the original "doctor" did not catch the fact that our little girl had a softball size tumor on her spleen. The original doctor said that he would not perform surgery to remove the spleen unless we decided to go through with Chemo and that if we didn't go through with the Chemo that we should go home and make her comfortable as she only had about 2-6 months...he said: we'd be lucky to see 2 months. Dr. Dwyer felt very strongly that she perform the surgery to remove the spleen and the enormous tumor. Albeit, there would be risks. From our many years of working with Dr. Dwyer, we had full confidence in her skill and her commitment to do her very best. Our little girl hemmoraged severely, but by the grace of God guiding Dr. Dwyer in her knowledge of vet medicine, the bleeding stopped. The tumor was sent off to a lab to be biopsied. It came back as a "Hematoma" NON-CANCEROUS!!! Had we not proceeded with the surgery, our little girl would have bled to death from the tumor and nodules already bleeding internally. Due to Dr. Dwyer's incredible talent and quick thinking our little girl is with us today and we have many many more memories to create with her. Be Aware of those who are quick to give a diagnosis simply because of a dogs age and without proper tests. Dr. Dwyer is thorough and very detailed, because she cares and loves animals and has a true concern and devotion to her clients...both human and animal alike! You can be sure she won't ever give up and will always perform at the best of her ability, no matter if you are a new client or one who has been with her for years. A furbaby of one year of age to eighteen+ years of age are always treated with the same genuine and heartfelt compassion and care. Since the removal of the spleen and the tumor, our little girl is a different little girl. Her eyes sparkle and she is more loving than ever before. We can't thank Dr Dwyer and her complete staff enough for giving our little girl a brand new life.