Founded in 1979, Merry Maids provides customized residential cleaning services throughout a network of over 950 areas in the United States and over 1,000 locations worldwide. We know that no two houses are the same, so there's no reason cleaning services should be the same, either. At Merry Maids, our team members take the time to listen and understand your needs. When you request a quote, one of our expert representatives will come to your house and work with you to create a custom cleaning program that will fit both your lifestyle and your budget. If you ever have any concerns or need to make changes to your service, our friendly office staff are only a phone call away. We understand that your home is one of your greatest investments because it holds your most treasured effects. We treat your home, your key and your personal belongings with the utmost attentiveness and respect. When you invite Merry Maids into your home we want you to feel confident with your decision.If you aren't home during a cleaning we will safeguard your key. All of our team members go through extensive background checks so that you can have peace of mind when opening your home to our team. We value the trust that you place in us. Our coverage includes liability and workers compensation. If an incident occurs, you are fully protected.

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Reviews

TS
Teresa S.

07/11/2018

Provided by YP.com

When I pay $98 an hour, I don't expect to see dust or dirt on the floors. My house got a "hotel room" cleaning in my opinion. I went behind them to disinfect with my Norwex cloths because I didn't see a lot of cleaning towels so I feel like my sink and counter could have been cleaned with the same cloth used in the bathroom. To be more specific, I have included a list so that you can decide if I am being unreasonable.

1. No throw rugs were moved to vacuum or mop in living room. They didn't move the bar stools in order to clean the kitchen floor. Bathroom rugs were not vacuumed. Area rugs were not raised up on the edges to get to the dirt. Area rugs were not vacuumed.
2. The edges of the floors were still dirty.. I requested my steam mop be used to disinfect and they tried to use it, but when done, the floors were smeared and dull. When they left I noticed the pads were barely wet so I'm guessing she had the steamer on dust instead of mop or scrub. They had to go back over the floor with their Smops, after I moved the bar stools and small items from the floor.
3. The bathroom floors and laundry room floors were not mopped at all.
4. The shower floor and walls were not cleaned in either bathroom. Upon arrival, I was asked if it was ok to use Clorox in the bathroom. I said yes, but no Clorox or any cleaner that I can tell was used. Water and a rag are not my idea of a clean tub.
5. The stairs were not vacuumed.
6. The stainless appliances were streaked and the refrigerator handles were not cleaned at all. There were also crumbs left behind the kitchen sink.
7. The bowls in the commodes were clean before they arrived but the dust on the outside of the commode remained when they left.


I was charged $147, which included the extra time they spend mopping the floors again after being shown how by the owner. I was specifically told I would not be charged for this time. I see a credit card dispute in my future!

More Business Info

Relax. It's Done.™

BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Payment method
master card, visa, debit
Categories
House Cleaning, Building Cleaners-Interior, Janitorial Service, Maid & Butler Services
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