Top Tech Auto Repair

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I do not recommend anyone go to Top Tech as I feel they grossly overcharged me for a part. Although this shop was legally in the right to charge me the $250.92 NAPA recommended list price for the new MAF sensor AF10140 that they purchased for approximately $120, they could have decided that the list price markup of 52% wasn't fair and only charged me a markup of 20-30%. I don't know if it standard practice to sell parts at more than 50% markup at Top Tech but in my case that is what happened and I would not recommend anyone else risk being this grossly overcharged. Full details below.

My 2010 Mercury Mariner (71,131 miles on vehicle) suddenly would not accelerate and needed to be towed to Top Tech Auto Repair (3110 Rochester Rd, Royal Oak, Mi, 48073). The shop ran diagnostics and determined the MAF sensor had failed. They said they purchased the replacement part from the NAPA store and told me the part cost was $250.92. I looked this part up on the NAPA website and it was being sold for $159 (currently on sale for $143.10 and only a $100.99 at AutoZone). This is the exact same part that Top Tech purchased. When I asked Mark at Top Tech why the mark-up was so much he informed me that is the NAPA list price (what NAPA recommends that shop owners charge their customers). He said they never charge more than the NAPA list price and in fact sometimes charge less than list. He said for example brake pads cost us $66 and NAPA list price is $90 but we only charge customers $70 - so the price a shop charges a customer for parts is up to their discretion. I understand that shops need to make money and part of their revenue is made on marking up the cost of parts, however, in this case I feel the markup was unreasonably excessive -on a part I could have purchased for $159 at the same NAPA store that Top Tech purchased the part, the mark-up was at a minimum 36%, but closer to 52% since the shop likely only paid $120. On top of the part price, I paid a $90 diagnostic fee and a $40 labor fee for the installation of a part that takes no more than 10 minutes to complete for a total of $401.88.

NAPA and AutoZone Price for Part:
napaonline.com/Catalog/C…

autozone.com/engine-mana…

Outstanding establishment! Drove from Traverse City to get my work done here. These guys are professional and honest. The quality of work is undbeatable and more than fair. Will be recommending this place to all of my friends! Fantastic place to receive great work and leave feeling like you made the right choice and like you never left home. A+ Family owned establishment!!!!

Nothing but great experiences here! Always professional, always takes good care of us. Own a business and they are very sensitive about getting our truck back out on the road quickly. Love this place!!