Island Getaways

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First class operation. We're rented from them 4 of our 5 trips to Chincoteague, and they are far superior to the other outfit we used (now defunct). I compared prices with their competitors too, and they're better than all of them (with townhomes in the same buildings, and identical layout units), and have no hidden fees or cleaning costs. You pay the advertised rate plus the 11.5% tax every rental on the island has to pay. They're friendly and welcoming every time we arrive and depart. Very knowledgeable on the island and will offer you all the information and advice you need. I can't say enough about the fine job they do. I've never had a significant problem with any of their rentals, they are all well furnished with all the needed kitchen supplies, crab/lobster pots, most with wifi, w/d, some have fishing and beach gear. Use their search engine for what you need and pay attention to their listings and photos. Highly recommended.

Worst travel experience I've ever had with Island Getaways. A fuse shorted and a lamp caught on fire in our rented house (Pinesway). We quickly took it outside and used the fire extinguisher to put it out, luckily before anything (or anyone) in the house was damaged or injured.



The company seemed shockingly unconcerned, and the person I spoke to on their emergency line actually said "well, things happen." We never received an apology. They resisted giving any compensation, and when they did (after a lot of complaining), they held back money for the cleaning fee, which is amazing considering that the house was not in great condition to begin with and how much more of a mess things would have been if we had used the fire extinguisher inside when the lamp caught fire, or if we hadn't got the fire out so quickly.



There were about a dozen other things wrong with the house that were not just annoying but in some cases dangerous, which we would have ignored if not for the larger problem of the fire. A few examples: a large portion of the screen on the screened-in porch was unattached at the bottom, to the point where a small child could easily fall through; three inch gap between the back deck and the door to the house which a child could fall through, and open railings which meant we couldn't let the kids out on that deck; porch floor so dirty when we arrived that crawling babies had black dirt all over their feet and legs; leaking showers that meant the bathroom floor was constantly wet; electrical wires protruding from outside of house in the back where it looks like they meant to install a light, but never did (we used a flashlight to grill); dishwasher falling out of the cabinet; no hose to rinse off sandy things from the beach; no hooks or clothes lines to hang wet bathing suits or towels.



On the plus side, the fire extinguisher worked. Although the smoke detector never went off.



For people in the hospitality industry, it's clear Island Getaways does not care much about their customers. My family and I have been going to Chincoteague for 10+ years - there are so many friendly people and great companies there, but Island Getaways is not one of them. Find somewhere else to rent from.