Sound Investment Audio
1438 W Kinzie St, Chicago, IL 60642
Reviews
10/15/2015
Provided by YP.comI am a conference convener for a 2000 delegate international medical conference. We had a very negative experience with SI who we used in June 2015.
For our conference (SMACC Chicago), we spent approximately 350000 USD and had multiple issues that have created a lasting damage to the conference’s brand and to the reputations of our speakers.
There were many, many issues but the key ones relate to the major disruption to speaker presentations and the inability to provide timely responses and solutions to the presenting problems.
SI completely failed to acknowledge or accept that as the presentations were being recorded for future release, the quality of the speaker presentations / productions were seriously compromised by failures onsite.
While SI were briefed that these presentations were both a major source of high-quality information for committed attendees and also a major marketing tool for future SMACC events, they took no responsibility for the damage to not only SMACC’s reputation but the presenters themselves.
The technical issues that took place were a result of a faulty slide advance system, lack of attention to detail by the operators and SI not being solutions driven.
One of the main briefs for the SMACC conference was the recording of the sessions for post conference distribution. Post event it was discovered upon editing of the material that 19 of the speaker presentations were either missing or incomplete. While SI have failed to provide any explanation of how or why this occurred, our AV consultants in Australia can only come to one plausible conclusion that simply the SI managed operators in the specific sessions, either completely failed to hit the record button and or were delayed in setting the record button.
The missing sessions are a resounding example of a poorly executed service contract, a complete lack of professionalism in responding to a serious damaging situation and fundamentally falling short of basic professional client servicing.
The details of the technical problems we encountered are too numerous to describe in detail but suffice to say that we would NOT recommend SI to other conference organisers.
More Business Info
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- Regular Hours
Mon - Fri: - Extra Phones
Phone: 312-733-6288
Fax: 312-733-6290
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- all major credit cards
- Neighborhoods
- West Side, West Town, Fulton Market
- AKA
Sound Investment AV
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- Investments, Financial Planning Consultants