A Better Wrench, Inc.

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CLOSED NOW - Opens at 8:00am

I brought my Mercedes to A Better Wrench to replace a defective Gearshift Assembly. They assured me that they would replace it with a new part. When I got it back, the track looked worn and the face was dirty. They had jury-rigged the original shifter and hoped I wouldn't notice. After I confronted them, they admitted to putting the old shifter back in, but claimed that they were able to fix it by breaking it open and replacing a clip. Mercedes lists this part as "replacement only, do not disassemble," because it is an electrical component that controls the transmission and failure could damage the transmission and/or cause an accident.



The entire experience with A Better Wrench was a disaster. In addition to lying to me about the work, and performing a dangerous repair, they put a thumbnail sized chip in the wood trim around shifter ($148.00 to replace trim) and damaged the wood and leather gearshift knob ($480 to replace gearshift knob). To top it all off, they returned the vehicle filthy.

I am actually amazed that there is such a nice place to get your car fixed. With the ridiculous prices at the dealer, this place is a Godsend. Honest, understanding & very competent, I couldn't recommend any business higher.