Sonora Quest Laboratories

Write a Review480-814-8066

OPEN NOW - Closes at 3:00pm

ONE STAR IS TOO MUCH !!!

THIS PLACE DOESN'T EVEN DESERVE ONE-START!!!

This place doesn't communicate with the patients although they provide one on one service. When you go there, they don't tell you what they're going to do. No written or verbal information is provided. Later on, you learn the services on the bill and they end up with billing you for the labwork that you're not supposed to receive. After that, you find no authorized person to help resolve the matter. Finally, it goes to a collection agency. Here you go! This is my reaction to your efforts in damaging my credit score.

DON'T BRING CHILDREN TO THIS LOCATION!!! I brought my very nervous six-year old daughter here. She even told the phlebotomist she was scared, but there were no words of reassurance from the staff. The phlebotomist didn't really say much to us at all except to ask if my daughter would like to sit on my lap, which she said "no." As soon as the needle was inserted, my daughter jerked back, and blood was everywhere. My daughter was hysterically sobbing as I was then reprimanded by phlebotomist for not having her sit on my lap. (I wouldn't have minded doing that, but she made it sound optional rather than critical when she asked earlier. If she had warned me this might happen, I would have gladly sat with her.) Again, there were no words to calm my daughter down or even a "sorry." She asked if we wanted to draw the sample on the other arm since we had collected no blood at this point. Meanwhile, my daughter is so hysterical there was no way I could have her work on the other arm. The phlebotomist made me feel like I was in the way and should get moving out of the office if I wasn't going to do the other arm. My daughter hyperventilated practically the whole 15 minute drive home, crying that she never wants to get blood taken ever again. In my opinion, the staff should be coached and trained on how to handle nervous children or even calm down someone who is upset. I felt like I had no empathy at all, and now I have to worry about my daughter having permanent phobias with needles. I'm never coming here again!