Sears Auto Center

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May 20, 2010 my husband had a nail in his tire, we stopped off at Sears for a repair. Walked in, 2 employees were at the desk looking at the monitor, said they would be with us in a moment. One of them then went to the garage area, came back out, then asked us what we needed and proceeded to tell us that he had just clocked out and couldn't help anyone after he has clocked out. WHY MAKE US STAND AROUND AND WAIT IF YOU WERE ALREADY PLANNING TO TELL US YOU WOULDN'T HELP?!! The tire was going flat so our friend that was with us got an emergency tire repair kit, he and my husband fixed it in the Sears parking lot. The so called employees walked right by us to leave and never said on thing, never offered to help, NOTHING! Can we say LACK OF INTEGRITY!!!! What if that had been a young woman trying to get home to her kids and these lazy so-called men just left her there.

The next day I went to Sears to complain to the manager, he wasn't around so I spoke to Bob the Assistant manage. When I told me I would be telling this story to others he tried telling me I was allowed to do that. Bob said that Sears and the base Commander had an agreement that military could not say anything bad about Sears. I became very angry then, I told Bob I had every right to tell MY story, My experience with Sears and their so called customer service to anyone I wanted. Then he tried to conjole me with 2 free oil changes, hey that's a $60 value there, BIG WHOOP Bob!!! I said no thanks, then he told me I HAD to let him try and make it up. There you go again Bob with those orders. NO THANKS!! Sears has lost 3 customers to this. Great job!

Sears has been around a long time and still remains on the top. Great employees .