B and C Metals

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My husband and I have mixed feelings about B&C. Your experience depends on who you're dealing with. We had purchased roofing, and when my husband tried to pay for it, our card was declined. I called my bank and found out that our card has a daily limit that we were not informed about. I get the problem fixed and our order was paid in full. This was on a Saturday and the payment cleared on Monday. On Wednesday, I noticed that there was still a hold on my bank account in the amount for the roofing. When I called my bank, it appeared as one of the failed attempts to run my card at B&C was still pending. If it went through, it would be a double charge. I called B&C and spoke with a woman named Chris. She started out fairly pleasant. Her mood seemed to quickly decline as I explained the situation. In the middle of me trying to explain everything my bank said, she told me to "Stop" and proceeded to tell me her end of the story. All my bank needed was a fax from Chris stating that she was giving my bank permission to release the hold on my account. She refused to fax anything until I gave her a name and number of someone she could speak with. I called my bank back and got the information she wanted and relayed the info to her. She stated several times that she "was really uncomfortable doing this". There was ZERO risk involved for her. It was MY credit card number being faxed. MY bank account was being held hostage. She said, "Your bank manages your funds so I don't understand why they can't fix it. It's their problem". She refused to admit any fault and also tried to pin the blame on my husband for not knowing our bank card had a limit. When this happens, it's on the merchant to fix it. Your bank has no way of knowing whether it's a purchase or a double charge without notice from the merchant. Your bank can not lift a hold until the merchant says to. After about 2 hours of going back and forth between B&C and my bank, I'm so done. I had been ridiculously nice through the entire process and what happened next blew my mind. Chris basically stated that she simply didn't have the time to deal with it right now because she was working on her own accounts. She "might take care of the problem today, she might not". She wasn't going to make any promises. C'mon. IT WAS ONE FAX! How long does it honestly take to send a fax?! I tell her "My funds are tied up with your store right now. We have a large project going and we're missing $$$$ from our account because of this hold and will not be able to use it until the fax is sent. We would greatly appreciate it if you could get this taken care of". She says "Ok thanks!" and hangs up. .........Really? This was the first time I'd ever dealt with B&C personally and I was not impressed by the way this was handled. I felt she was overly rude and uncaring. It completely turned me off. My husband and I decided that we would be taking all future business elsewhere. I AM a nice person. I'm nice when others are not. There was absolutely NO reason why I should have been treated the way that I was. She made me feel like she thought I was trying to scam them. I was not asking for a refund. I was asking for a release on funds that were rightfully mine. She couldn't seem to grasp that. Three hours after I got off the phone with her, she finally sent the fax. I never received an apology for her rudeness.

Unfortunately, we decided to add an extra dormer to the roof we were installing and my husband had to return to B&C for valley and roof cap. He received nothing but friendly service and the man who served him wanted to make sure he had everything he needed to finish the roof. Any time my husband goes there, that's the service he gets. Friendly and thorough. I wish I would have received the same.