A Notary

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I'm sorry Mr. Roxbury that you feel you were treated rudely with the customer service when you were in our notary office in October. However, after speaking with the employee who handled the transfer and getting all the details I understand that you called before seven and told the agent that you couldn't be there till almost closing, and ask them if they would stay over a FEW minutes. My employees will always stay for a customer as long as the customer has the correct documents and they don't have somewhere else to be. On this night the agent did tell you that they had an appointment at 7:30 and agreed to stay over a FEW minutes provided you came into the office with the documentation she specified. Since you didn't have the docs needed when you came in, what should have taken 10 minutes took 41 minutes. It would have been kind of you knowing that you didn't have the correct docs to come in the next day when you did. Because the proper docs were not brought into the office as asked, phone calls and faxing had to be done. The agent didn't leave the office until 7:31, and was late for their appointment. The agent didn't ask you to leave, they were professional and finished the transfer. I know other notary offices that would have told you to leave. But the employee stayed over 31 minutes, which I would say is a little more that a FEW. As for the fees, 80% of the $178.00 fees were state fees, no getting around them. I think you are calling a frustrated agent rude, which is two completly different things. We try in our office to give the best customer service we can, however sometimes it requires a little give and take from our customers too, and when it is all take and no give our job can be very stressful. Ask anyone who does this for a living . We are only human.

Their customer service really sucks. They have the worse customer service I have ever experienced at a business. I needed a title transferred and plates for a truck I was getting rid of. The woman today gave us a real hard time about doing this for us. She stated that she had to be at an appointment elsewhere at 7:30pm and we had arrived at 6:50pm 10 minutes before they closed . The woman behind the desk was very rude, unprofessional, the total bill came to $178.00 I would like to know how she justified charging us so much!! You should not be in business if you expect to be out of work exactly at closing time! I was in customer server for a number of years.. If I need to be some where, I would have told them to come the next day but if I told them to come in and that I'd be here till a certain time, then it's my fault not the customers!

THE STAFF AT A-NOTARY ARE EXTREMLY KNOWLEDGEABLE AND EFFICIENT. MY NOTARY WORK IS OFTEN UNUSUAL BY ITS NATURE, YET THEY EITHER KNOW THE ANSWER OR EAGERLY PERSUE IT, ALWAYS FINDING A SOLUTION. I HAVE RECOMENDED THEM MANY TIMES AND WILL CONTINUE TO DO SO.