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Can a business be rated with negative stars?
by Captain Steve , 08/05/2009
I was picked up by Yellow Cab, in uniform, last Monday afternoon, at SLC airport. I was suffering from a kidney stone, and was in extreme pain. (I probably should have taken an Ambulance!) I instructed the driver to "Take me to the nearest hospital with an emergency room!" The driver, taking advantage of my lack of knowledge of the local terrain, took me to U of U hospital, the FURTHEST hospital from the airport. It took over 20 minutes, with me in excruciating pain, near passing out, with the only reason I can see being the driver got an extra 10 bucks or so out of the fare. He had at least two far better and nearer choices available to him. I would never use Yellow Cab in SLC again, and neither will the 3000 other pilots that fly for the company I do.
LATE LATE LATE
by DLGLEE , 08/12/2010
I called yellow cab today to get me to work on time and not only did it take them 50 MINUTES to pick me up from trax but they also told me that I was NOT where I said I would be, which I was. I was 45 minutes late to my new job and still not sure what reprecussions will come from that since I am only 3 weeks into this job. They also told me that they called me when they had arrived but I didnt answer their phone call!!! NOW WHY WOULD I DO THAT WHEN I WAS RELYING ON THEM!!?? I WILL NEVER USE THIS CAB COMPANY AGAIN. I WOULD RATHER PAY DOUBLE with city cab than to ever call them again!
by Never Again! , 02/06/2013
Had an 8pm concert at Abravanel Hall and called Yellow Cab at 6:45pm. The said a cab would be there in 15-20 mins. Called them back at 7:30pm and they said they just put the ticket in at 7:20pm and the cab would be there within 15-20 mins. At 8pm, still no cab. Called them again, and just as they answered, the cab showed up and the driver had gone through a drive-through and was eating his meal in the car. I was upset and late to the concert thanks to Yellow Cab having me believe they would pick me up when they said they would. It only gets worse. After the concert at 10:45pm, called Yellow Cab for a pickup at the Plaza Hotel. They said 15-20 mins. Numerous phone calls and dispatch stalling and looking for our initial request and repeating the 15-20 minute routine, a cab finally showed up at 1:45am. Dispatch said they were so busy, well, there were no cars on the downtown streets, and no people. If they can't be honest and tell you they won't make it or haven't put the request in yet, they should say so, instead of stressing us out and lying that the cab will be there when they don't even put in the request. 3 hours waiting for a cab in the middle of the night gives a bad reputation to Salt Lake City. Will NEVER use Yellow Cab again!
Missed out concert!
by Mr. B , 03/09/2013
Worst Service, we missed our concert. Called only one hour beforehand. Said they would be to our place in downtowm SLC. Three phone calls later, they never showed up and we missed the concert. Minus 5 stars!!!! Not sure why I must select a star. It took three phone calls to determine they were not coming, although when we made the initial call it
WORST CAB SERVICE IN THE UNIVERSE. DO NOT CALL YELLOW CAB
by FREQUENT CAB RIDER , 07/08/2013
DO NOT EVER RIDE YELLOW CAB IN SALT LAKE CITY. I was picked up by a driver in CAB 39 who asked where I was going. I gave him the directions and he tried to take me a different way. When I asked him not to take me that way he said this is what the GPS said to go. I then told him to take the rout I gave and he unbuckles his seat belt and points his finger in my face. Make a long story short, I practice jujitsu and he after the police was called...he walked away with a dislocated finger and I walked home.THEY ARE DIRTY AND WILL TAKE YOU ON THE SCENIC ROUTE.
Race car driver
by Lucky , 11/15/2014
Next time you drive down 17th avenue at night going 50 miles an hour and nearly hit me again,I will find you and sue the pants off of you.Accelerating after seeing me with my wife and 2 dogs crossing the street was stupid and life threatening you idiot.