WORST SERVICE EVER!!!!!
by No service provided , 10/02/2015
The service there is the worst I have ever seen!! I took off work an hour early to be seen. There were other who signed in after me and they got seen first. I waited over an HOUR while the other that signed in after me had gotten seen and left. I came out of the room couple of time to ask if I was going to be seen and all I was told was that I was on the list and showed to be signed in. I felt as though I was being refused medical care. After all it was closing time and they wanted to go home. I finally asked for my refund so I could leave and while waiting for them to process that, I heard the office manager relay my complaint to one of the providers. I heard her say, "Well it wasn't an emergency". REALLY........and they call themselves doctors!!!! You could die waiting to be seen by them, but it's not an emergency. Seems to be they don't treat their patients with ANY kind of caring or compassion for their injury/illness. I WILL NEVER WASTE MY TIME OR MONEY TO GO BACK AND GOD HELP THOSE THAT DO!!!!! WORST KIND OF MEDICAL CARE OR IN MY CASE, NONE AT ALL!!!!!!!!!!!!!!!!!!!!
Out of Stater
by Cali girl , 06/12/2014
Everyone there was very helpful and courteous! The office appears very busy but always nice. I am from out of state and it was one of the best urgent care visits for me.
by Kbruce , 03/24/2014
The front desk lady was extremely rude. I called 4 times before someone picked up and she said the wait was 1 to 2 hrs. I was not seen for 6 hours. By the time I was seen, the pharmacy was closed and I was not able to get my prescription. I asked the lady again 3 hrs in and she extremely rude. The healthcare professionals were nice but the front desk crew was a joke. Because of them they made a bad situation worse and I will be paying the premium for the ER in Clovis next time since they are much more efficient.
by Momma2012 , 09/07/2012
The walk-in wait time is sometimes lengthy, but that is to be expected. The staff is always friendly and LOVE Melvina and Mark. I have not personally been seen by the others, but have heard wonderful things on them as well. Melvina is my primary care doctor and is VERY thourough on exams. She diagnosed me with something that several other doctors in Clovis and Albuquerque missed. She has my full trust and I will never go anywhere else again!!!
by Dgnara , 09/07/2011
I use them now as our primary care doctors! Yes you will wait depending on the amount of people that are there before u but the staff is awesome and the doctors actually care.
by ellene , 06/29/2010
x-press care has fantastic patient care! everyone was exceptionally polite and courteous. Even my kids did'nt seem to mind, i could'nt get them away from the lobby due to the tv.
by Sick of poor service , 11/13/2009
This place sucks poor service from everyone would never go there again!!!!!