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by rodriguez19 , 01/08/2016
My experience with this company has been absolutely awful. This company is dishonest and unprofessional to say the least. They gave us the run around for two weeks leaving us without a water heater. Both the supervisor and manager hung up on us without making any attempt to resolve our issue which was a charge that we were never advised we would receive. I did not curse, I did not yell, there was no reason for their unprofessional behavior. I have never been treated this poorly and unprofessionally by any company. I would advise all to steer clear.
Bad Customer Service
by Jennifer A , 02/02/2011
Called for appointment. Got an appointment for next day. When they didn't show called and he said "well I didn't know you had an appointment". I guess it was my fault he didn't check his appointments that morning.
Avoid At All Costs
by Lobo91 , 02/18/2010
When our 1 1/2 year old water heater's pilot light quit working in the dead of winter, we contacted Lowes to have it repaired under the 4 year Lowes Protection Plan we bought for it. They assigned Wright Jones the repair job. After determining that it needed a new gas valve, which they didn't have in stock, their technician told my wife that they would be back as soon as the part came in. Three weeks later, and after three phone calls between myself, Lowes, and Wright Jones, we were finally able to determine that the part hasn't even been ordered yet. Supposedly, they now understand how to get the part from the manufacturer, and are ordering it at last. With any luck, it might be repaired in another week--a full month after it broke.After discussing the problem with Lowes, I suggested that they remove Wright Jones from their list of local service contractors, because they are clearly in over their heads. They may be competent at plumbing repairs, but have no business handling w
by jimco , 12/25/2010
Overpriced and doesn't do the job right, then charges you to come back. Arrogant and unfriendly service people, choose another company.