Woodburners

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CLOSED NOW - Opens at 10:00am

The products Woodburners carry seem fairly universal - we happened to go there because it was close. Their prices seemed reasonable but the customer service was poor. The salespeople were indifferent to the point of annoyed by questions asked. Though we had both grown up with woodstoves, the products have changed greatly over the years and my husband and I had a number of concerns. Once we made the purchase, the item was installed without the blower. When we asked the installer where it was, he said we should have been notified that it was on back order. He estimated it would be two weeks before the blowers would arrive at the store. As a note, though the stove works well without it but we could immediately tell that with it, we could heat our second floor which would alleviate us from spending money on oil. Two weeks later, we had still received no call to either inform us the blowers were in or to even apologize that it was never installed in the first place. We were in the direction of the store and decided to stop by. The answer we received when we said we had not gotten our blower was "Yeah, we know." That statement was followed by, "you're not the only ones" and then a series of reasons why the order never made it through. We were told we should have it about 10-14 days later. When we still did not have them then, we called and learned that they were being shipped to arrive at Woodburners on 11/17. Once there, the blower would be delivered to my home (I assumed nearly immediately seeing as it had been almost 2 months since I had paid them over $250 for it). We heard nothing by 11/19 (which was not unusual as it seems that they never saw the need to keep us informed of anything) and called. They announced that the blowers were indeed in but that they needed to coordinate the delivery time of the blowers with a time when they would be in my neighborhood. I live 20 minutes from the store and furthermore, after 2 months of being ignored, I think my timetable is slightly more important than their's. I told them that would not be necessary, I would come in to get them. They seemed DELIGHTED that they would not be inconvenienced with the delivery of this product. My neighbor's experience (she bought her's and had it installed at the same time) was identical to mine with the exception of the fact that she had an issue with being reimbursed an overcharge. I believe it took nearly a month for her to receive a check. The reason she was supplied with was that Woodburners only cuts checks on Fridays, an asanine reponse in my opinion.



I am a small business owner, and there is never room for excuses. Customers are not interested in your problems. Their payment to you includes being relieved of hearing about your problems. This was a $4,500 purchase and I was repeatedly treated like a pest over simply wanting to be contacted when my order did not arrive as paid for. Clearly this was a big year for woodstoves - I watch the news. And simply because I am not in the business of selling them does not make me an idiot regarding how to run a business. Two of my neighbors have seen my wood stove and fell in love with it (as have my husband and I). I have given them the names of two other area vendors for them to visit.