Letter from Emily H., ~ 7/31/2009 by
Diane W. -
Rick,Our air conditioner stopped working back in June and I contacted your company to repair it. Greg came out and took care of it.I wanted you to know that Greg worked really hard the whole time he was here. It was during the hottest days of the year so far. Greg never slowed down during the heat. He wasn't bothered at all by my two dogs watching him work. He constantly let me know what he was doing and why, and he repeated it to my husband for me. He gave us good advice and we have a great air conditioner now. Greg's mechanical skills and people skills are wonderful. It's too bad he did such a good job that we'll never need his services again. I will definitely recommend him and your company.Sincerely, Emily Heimerl
Letter from Diana and Phil J., Eden Prairie by
We had our air conditioner and furnace replaced by Welter Heating in 2008 and I have to say, that if you were to look up the definition of Service Excellence, Welter Heating would be the first name on the list. The outstanding, well qualified sales man and patient customer service skills of Mr. George Welter are unmatched. The crew arrived promptly on the day of installation. We have had many service people coming in and out of the house, but none came in with the care and respect of Ray N. Welter Heating. The operation of all of the products was explained in detail and George also took care of the paperwork for the rebates. Let's face it; Welter Heating has a reputation of being the best in the business. I found out it's not just a reputation, it's a fact. They are extremely professional and truly care about their customers. Each individual that works for Welter Heating takes great pride in their products and the services they provide and really care about their customers.
Very good service by
I called when they opened at 8am, the service person was here by 9 and had it fixed by 11 despite the fact he had to go out and find a part at a store. More than reasonable price, great service and very honest.