STAY AWAY! by
Stay away from these people at all costs. This is by far the worst ISP I have ever had the misfortune of dealing with. They don't provide nearly the speeds you pay them for, the internet is in and out all of the time, and regular latency spikes of 1,000 or more make it impossible to actually relax and play a video game or watch Netflix. The only reason this company even still exists is because no one else is available in my area. Any time you call tech support it's always a problem with the tower's being too busy, which is no ones fault but their own. If they know they can't handle the traffic they need to upgrade to actually provide the service they are billing people for. The second Google or Time Warner make service available where I live this company will go Out of Business, which is what they deserve. Their entire business model is based on over billing and under serving the customer. The tech support just plays cup tricks by bouncing you from one laggy tower to another just to have the same problems over and over again. This isn't a new issue, it's been going on for the 5+ years I've been stuck with them. When I lived in Dayton I had Time Warner and I have literally been emailing them begging them to extend service down my road. These people should be in jail for their thievery and I really hope they end up there. I would give them 0 stars but I can't.
love watch communications by
Terena Terri C -
Shocked at other reviews. I have never had any problems with tech... they have always been there for me. And the area I'm in ... Verizon can't touch it. Thanks watch for being there for me!
watch ROCKS! by
I was actually shocked reading the other reviews.. I have been with watch over a year now and while I have had some connectivity issues becasue Of where I live.. tech support for watch and exceed( I had to have a bigger dish for net service d/t my location) have been nothing less than awesome.. Melissa , Katie and Audra have all been wonderful in helping with what ever issues arose and the tech guys are pretty great too! I love ya Watch..keep up the good work!KS
Terrible internet service by
Andrew Doherty -
Constantly dropping service. Every time I call they are either working on the tower in my area or its a high volume time. Terrible service for 59.99 a month I should only be paying about $15 a month for the time I actually get to use the service.
Worst service and customer service by
I started receiving service when I was told the apartments I moved into were in contract with Watch. If I had known I didn't have a choice in a provider, I would have never moved here. First problem was with billing. I asked for the 39.99 internet. Every month I get charged an additional $5 for a "protection plan." I haven't paid it...but I asked on each bill what this was for...no response, they just keeping adding and carrying over these $5 charges. Second problem...my service is constantly cutting in and out, or no service at all. I've called numerous times just for them to say there is no trouble on their end. I did get answer on the $5 charges...to cover expenses when they fix things...oddly enough, they don't fix anything! The last time I called, I had no service. I called twice when a recording would say I was next in line yet on hold for over 20 minutes. A guy finally answers, asks for my information, then tells me there is no record of me! A paying customer and they don't even know who I am??? The next day, my service was on again, of course in and out. I thought between the notes I leave on my bill or the bad experience of no service and they didn't know who I was, I'd receive a phone call. Nope. Just another bill that keeps adding $5. I was going to get basic cable until a few people told me that when you have internet, the basic cable is already there, yet they charge people for it! What a shady business! I'd rather pay for an expensive internet card versus dealing with a company like this!
Watch Communications Internet review by
I have had Watch Communications now for almost two years. I have to say for the service I receive it's the best. I've had no problems with the service, and the one time I called tech support the man was very helpful and went out of his way to explain everything. I have nothing against the people in India, but itâs so nice to call Watch Tech Support and get someone right in OH and you can understand them very well. They are very customer service orientated.
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