Waste Management

DexKnows Rating: -1.0 stars

(703) 724-3970

44600 Guilford Dr
Ashburn, VA 20147

39.02519 -77.45932

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Billing seems designed to favor the company, not the customer

by Christina , 11/09/2012

After having no service for three weeks, I called to find out why my trash had not been picked up. I didn't realized that my husband had not paid the bill yet. Ok, no paying on the bill means no service; that part makes sense. However, at the time I called, they had received payment for our current billing and even for the next billing cycle but didn't post it until the day of trash pick up. So, we had yet another week of no service! They were unwilling to send someone to pick up my three weeks worth of trash because they did not already have someone available in our area. Again, that could make sense even if I wasn't happy about it, but then I found out that they do not pro rate services on the customer's end. So, they expected me to pay for three weeks of service that I never recieved. They do pick up on schedule, but they should since they charge over $80 for just three months of service. I cancelled my service with them and found out that they do pro rate at the end of your services, charging for every single pickup that they make, which means that the pro rating only seems to come into play when it favors the company, not the customer. To me, this service company is just way too commercial, expensive, and unwilling to go to any extra trouble to assist a long time customer whose in a bind. Bottom line, why should anyone be expected to pay for services they did not receive?