Very poor quality by
My vinyl fence for the most part looks great, other than that the gate is crooked. I sent a picture of the fence to Rob to show him how crooked the gate was. The reply that I received back was "I thought that looked crooked when I left". First of all, why would you leave knowing that the gate was crooked in the first place? Second, if you had 30 plus years of experience, why would the you install a cooked gate? He promptly came and straightened the gate "Bubble level" as he put it. In the process of straightening the fence the hinges are now bent and the gate no longer latches properly. I made the mistake of paying him in full thinking that he would come and fix the hinges. Upon letting him know the hinges were bent and the gate no longer latched properly he became very rude and condescending, telling me that the warranty only covered damages, and did not cover adjustments. Really? I thought that the gate should latch properly being new? I mean, would someone buy a brand new truck with the hinges bent and not able to close the door? To sum this review up, the quality is terrible (there is no way this guy has 30 years of experience), and customer service is non-existent. However, the price was great, but I would have paid someone more to have the job done right the first time than have to deal with Rob. Do not use this company!!
Very Pleased! by
My vinyl fence turned out great! Wasatch Valley fencing did exactley what was promised and in a timely manner. Very pleased wih the service and the installation! Great job!
Wonderful ! by
Bobbi Jo -
Had my fence done by Wasatch Valley fencing and it turned out beautiful. Very professional and very prompt. The fence is as straight as can be and the clean up was exceptional! would recommend this company to everyone!!! Thanks Robb!
Love fence but not service by Unhappy by
Unhappy customer -
I work with the public everyday and know what good customer service is.....'.the customer is always right'. Not so with Rob. He is rude, arrogant and abrassive when you try to talk to him. I don't care if you've done this for 49 years (kept telling me about his 29 yrs) you don't treat people like he treated us. Heaven forbid, you question his work if you don't like how it looks. He then becomes very abrassive with his answers. I would never recommend his or his company to anyone after his behaviors with us.
Great job by
Rob was pleasant and quick with the installation of our vinyl fence and gates. He did what he said he would do in the time frames he outlined. His prices were competitive. No complaints. We are happy with his work.
Communications problems by
Rob performed an estimate on damage done to our fence, but we still haven't seen this estimate. After several phone calls, reminders, and re-verification of our email address, he has still failed to send the estimate to us so we can get insurance to cover our damages. It has been over a week now. Two stars, because he may very well do good work, but I wouldn't know because I can't seem to get ahold of him. No hard feelings, but I have a hard time recommending someone I can't seem to communicate with.
New fence, gate and arbor by
Great job by Rob! We are very happy with the service and installation of our new vinyl fence, gate and arbor. Rob did a great job and I reccomend Wasatch Valley Fencing to others.
Thank you Robb. Our fence is wonderful. I would totally reccomend Wasatch Valley Fencing. Prompt! On time!Quality work! Excellent Customer Service
No response by
Called several times, left voice and email messages -- not even a single response. I know everyone's busy in the area because of the recent wind storm, but it has been weeks now...UPDATE: After reviewing response from owner (see below), I revised my 1-star rating to 3 stars as it is *possible* that he sent a reply and I didn't get it, so I'm giving him the benefit of the doubt... However, I would advise against this company due to lack of professionalism.
for you steve , Do You have the right # by
I have had Robb Do Work For Me and He is not like what you are saying check your #
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