Too big for their britches. Customer service is not their game. Big charges and poor service. Vehicle pours oil in street at end of driveway every week and don't pick up trash that falls onto street when they dump causing litter in my yard. Pickup times are when they feel like it and when they show up 3 hours early from normal time they want $35 to come back while still in the neighborhood. Do yourself a favor and choose another company!
Bigger is not better. Lazy all around. by
Garbage out, Garbage in -
Vogel has no respect for its customers as it views it's self as a service monopoly due to its size. Calls to its customer service line to report sub-standard service results in arrogant, condescending responses and no interest in resolving any concerns. Most of their customers in our neighborhood have switched over the past few years to smaller alternate vendors. Cost is much greater than other services.n
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