Run, Forrest, Run!
by Doggy Mommy
I took my dog in for a biopsy on a lump and they charged me $339.08. When they called me with the results they told me that it was good news that the cells were fatty. But, the bad news was that they didn't get a good sample and…
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I took my dog in for a biopsy on a lump and they charged me $339.08. When they called me with the results they told me that it was good news that the cells were fatty. But, the bad news was that they didn't get a good sample and we would have to do it all over again. So, the question is, does my dog have, or not have, a cancerous lump? Their best answer came back as maybe which, of course, I already knew. Well, they also explained to me that for only $25.90 more I could have them take a better biopsy sample, that they would shave him this time, and I could get a yes or a no about the potentially cancerous lump. So what did the $339.08 cover then? Who is at fault for not getting a good sample? Me? VCA? Or their lab which is NOT owned by them? It turns out that it is VCA's fault, they ended up admitting this to me, yet they didn't charge the lab or themselves....they wanted to charge me, AGAIN. Well, anyone desperate enough to find out if their dog has cancer will be more than willing to shell out another measly $25.90 in addition to the $338.09 right? This is an immoral and unethical practice. Furthermore, I tried to call their corporate headquarters in California. When I asked the VCA for this number they didn't have it. They asked me to hold while they looked it up on the web. Note that this is a corporate franchise and they didn t even have the phone number. I had to go home and look it up. When I called corporate headquarters I discovered they have only one person that deals with these matters and her name is Sanyu Nagenda. God help you if you have to speak with this monster! Especially, if you call near her quittin' time!!!!! It is best to go directly to her supervisor Jill Clark although Sanyu Nagenda will not give you the number. I found Jill's extension (6554) myself through their phone tree address book which you will get from pressing random numbers. In case you have already been ripped off I'm going to save you the headache I had to go through with Sanyu Nagenda (she told me Joe Park was her boss!) and will give you Jill Clark's # 918-344-1817 and although she can't really do anything for you she is pleasant and will listen WHEN she is not in a meeting, and they ALWAYS are!!! Please do your pet and yourself a favor and do not do business here. In fact, go to a smaller vet (not a corporation like VCA) that doesn't run their business based solely on the almighty dollar. These idiots lost my business ove