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I took my dog in for a biopsy on a lump and they charged me $339.08. When they called me with the results they told me that it was good news that the cells were fatty. But, the bad news was that they didn't get a good sample and…
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I took my dog in for a biopsy on a lump and they charged me $339.08. When they called me with the results they told me that it was good news that the cells were fatty. But, the bad news was that they didn't get a good sample and we would have to do it all over again. So, the question is, does my dog have, or not have, a cancerous lump? Their best answer came back as maybe which, of course, I already knew. Well, they also explained to me that for only $25.90 more I could have them take a better biopsy sample, that they would shave him this time, and I could get a yes or a no about the potentially cancerous lump. So what did the $339.08 cover then? Who is at fault for not getting a good sample? Me? VCA? Or their lab which is NOT owned by them? It turns out that it is VCA's fault, they ended up admitting this to me, yet they didn't charge the lab or themselves....they wanted to charge me, AGAIN. Well, anyone desperate enough to find out if their dog has cancer will be more than willing to shell out another measly $25.90 in addition to the $338.09 right? This is an immoral and unethical practice. Furthermore, I tried to call their corporate headquarters in California. When I asked the VCA for this number they didn't have it. They asked me to hold while they looked it up on the web. Note that this is a corporate franchise and they didn t even have the phone number. I had to go home and look it up. When I called corporate headquarters I discovered they have only one person that deals with these matters and her name is Sanyu Nagenda. God help you if you have to speak with this monster! Especially, if you call near her quittin' time!!!!! It is best to go directly to her supervisor Jill Clark although Sanyu Nagenda will not give you the number. I found Jill's extension (6554) myself through their phone tree address book which you will get from pressing random numbers. In case you have already been ripped off I'm going to save you the headache I had to go through with Sanyu Nagenda (she told me Joe Park was her boss!) and will give you Jill Clark's # 918-344-1817 and although she can't really do anything for you she is pleasant and will listen WHEN she is not in a meeting, and they ALWAYS are!!! Please do your pet and yourself a favor and do not do business here. In fact, go to a smaller vet (not a corporation like VCA) that doesn't run their business based solely on the almighty dollar. These idiots lost my business over $25.90 and their incredibley unprofessional ways. VCA loves throwing out the line that this doesn't usually happen, that I am part of only 2% that this happens to. I am so sick of being the 2%, I just wanted what I already paid for. Greed rules at VCA Animal Hospitals. p.s. After reading some of these other reviews it seems to me their motto should be: You Pay Or We Slay!!!
They advertised a $250 dental cleaning *not incl. blood work*. The blood work ($100) is needed to safely put the dog on anesthesia. So, why don't they just say $350? But, my dog really needed it & I already paid $100 for the…
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They advertised a $250 dental cleaning *not incl. blood work*. The blood work ($100) is needed to safely put the dog on anesthesia. So, why don't they just say $350? But, my dog really needed it & I already paid $100 for the blood work. They tried to quote me for as many unnecessary items as they could, incl. a $75 misc charge, which was a buffer for unforeseen costs. They said, "We try to OVERESTIMATE your costs so that there are no surprises." I asked them to remove all that was unnecessary. They came back w/ a quote that was $250 less. During the appointment,they charged me more money for tooth extractions, $160 for 2! Then she said that there was a mass in his mouth, which needed a biopsy to make sure he doesn't have cancer for $250. The meds came out to be equal to the buffer of $75. Whatever they quote, they will try their best to charge you much more. Yesterday, the vet called to say, "Your dog just had an bump because he needed dental. No cancer." Yup, I paid $250 to find out.
The last time I took my cat here they took him in the back "for bloodwork" and came to the exam room without him to tell me that he needed tests, lab work, and an immediate injection. They didn't give me any option, even though…
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The last time I took my cat here they took him in the back "for bloodwork" and came to the exam room without him to tell me that he needed tests, lab work, and an immediate injection. They didn't give me any option, even though I kept telling them that I had no money, couldn't afford anything above the most basic service. The last time they wanted to keep him for the weekend hooked up to an IV, for 1000 a day, and gave me paperwork for a line of credit just to pay for it. He was mostly fine (for a ten year old cat) when we went in, but terrified, traumatized, and sick when I finally got him home - 800 dollars later. For the "bare minimum." Do not use this vet unless you have endless amounts of cash. They will upsell you on every visit for everything from teeth cleaning to labwork on every single possible organ.
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