Uptown Imports - Auto Repair Mechanic

We ordered two used wheels from different used parts companies and none of them were ...Read More »

We ordered two used wheels from different used parts companies and none of them were right unfortunately we could not see them before we purchased them they are very hard to get for this car, we also had to pay to ship them back. We installed a steering rack on the car an inadvertently broke a part in the steering column. We ordered a new part from the dealer according to the VIN of the car and tried to install it (at no charge to him of course), it was wrong. We ordered another part from the dealer and we wanted to install it. The customer would not come in I left several messages on his home phone and even offered to give him my car for the day so he would not be inconvenienced. We never refused to replace the part that had been broken by us during the repair of his car (these things just happen sometimes). He never returned my phone calls I even had the part at the shop for over a year. So I guess that makes it right to basically slander us by calling us “d-bags” and “morons”. I don't know how we could have been anymore accommodating in this matter. If you look at all the glowing reviews from all the satisfied clients that have come to us from the internet you will know that this is just his perception of what transpired and we were not given a chance to correct it. John ShanderukOwnerUptown Imports Inc.