They installed a Fake Flowmaster
by review87110 , 03/11/2014
This is for Ultimate car and truck accessories in albuquerque, nm on menaul and washington. I finally went under my car and realized that my Flowmaster wasn't stamped on the case. Went back. John said everything they have is stamped. Talked to robert and he said nothing they have are stamped. So already 2 people are saying totally different things. I asked Robert then how does flowmaster get their credit if your selling them without it stamped, he said he never thought about it. Robert said he would show me online that they are not stamped... 10 minutes later he couldn't find one without a stamp unless it was a fake one which are not stamped and look almost painted silver. They said they would order me one with it stamped. Went back the next day and I saw it straight off the box with flowmaster stamped on it. Robert seemed proud. Problem was, it wasn't the correct part. If I did not notice that, they would have installed it on my car and it would have lowered my power. He said it happens. Yeah I agree, getting wrong parts happens but robert should have looked to make sure the part numbers matched. He said he would order it again. It makes me mad that they didn't just do it right the first time. And i guess it didn't help when Robert said I was getting mad for something this small. I took pictures of the one they put without it stamped. I called flowmaster tech in california and they said they are supposed to be stamped. The store couldn't give me a refund because I got this 5 months ago. I never bothered to look underneath when they first installed it because it did sound good but I paid $480 for a real flowmaster and not a knockoff which I could have gotten for a hundred bucks somewhere. And I guess I trusted them that I didn't have to check underneath to see if it was real. Flowmaster headquarters will investigate this further. Part finally came, I went to make sure it was the correct part number and it was black (which is correct), I asked him why the (fake) one was silver and this one black. Robert said he didn't know. I guess in his world you can choose if you want to order Flowmaster with it stamped or not and choose whether it comes in black or silver. They installed it. Robert said it sounded the same. It does sound the same just a tad louder (which i wanted). But what Robert doesn't know is how it FEELS with the REAL Flowmaster. The car runs cleaner and smoother. It has a faster take off. It doesn't hesitate as it did before. The best way to explain it is with a fake flowmaster it is like breathing through one nostril. Still good. But now with the real flowmaster it is like breathing through both nostrils and it feels really different. I enjoy my sports car even more because it doesn't hesitate anymore. So fake flowmaster will sound pretty good but trust me, the ride is very different between fake and real flowmasters. Goodluck to anyone else who gets a flowmaster installed there. Always remember to ask to see the part from the box and make sure the part number matches and when your car is ready make sure to get on the ground and check for the stamp. Sometimes it truly is hard to live in a world of trust. Always try and see the parts before they install it and see it afterwards.
by Taco Monster , 09/22/2012
If you enjoy being completely ignored come here! Not a single word was said to us the entire time we were in the building. The guy behind the counter just couldn't seem to tear himself away from texting long enough to say "Hi!". It's not true that were ignored the whole time. After a few minutes of walking around one of the employees started watching us "fixing displays" where ever we wandered. So, I'll assume we're not good enough to shop there. We will definitely go elsewhere to purchase parts for my JK and my husbands super-duty. Their loss; not mine.
Worst business in town
by Disappointed , 07/06/2012
To Whom It May Concern, if you ever want to to customize your vehicles, Ultimate Car and Truck is the last place you want to do business with. Ultimate does not complete the job as promised, does not order the rightr parts, are over priced, staff is the worst, worst customer serivce I have ever experienced, staff does not care and it is very evident by the way they treat customers and never return phone calls. Jackie has to be the worst individual there followed by the manager John. Please share this and let's see if we can help put them out of business. People like this forget that there are other businesses out there selling the same services and not the only one's out there.
by Mr. & Mrs. Sanchez , 10/25/2011
We were traveling from California. Our tow jeep had a transmission problem. We bought a new jeep from Larry Miller. They recommended Ultimate for our tow bar installation. They were great. Fast, friendly and even let us park our motorhome on their lot O/N. We appreciate them getting us on the road so quick.