by Juliet , 10/09/2014
I took a skirt in to have the zipper replaced at this store. A simple request that turned into an ordeal.First of all I wasn't given a claim ticket and when I asked for one was told they would just take my name and cell phone number and they would call me when the skirt was ready for collection in a week. More fool me for not insisting.I asked my cousin to collect my skirt for me and she was told they could not find it! This happened twice and she was told the tailor was out of town who was supposed to be working on it.I finally drove there and was told the same thing. When I insisted they check to find the skirt the assistant said what color is the skirt I think its hanging in the back. After being in their possession for nearly a month I expected the skirt to be mended. My expectations were too high apparently. It looked like someone had pulled on the zipper and really ripped it even worse than when I'd taken it in. I received no answers to why it was not mended and wouldn't want them to do anything further anyway. Some sort of apology or explanation would have been nice. I would never recommend this store to anyone unless they wanted to waste their time. I need to inform the dry cleaner next door to stop recommending them also as they are the ones who advised me to go there in the first place. I would rate this store -0 stars if I could. The worst customer service ever.