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PHOTOS AND VIDEOS (8)
bait and switch, shoddy work
by steelgate , 11/26/2008
subs walk off job in progress, company won't stand behind work, poor material quality and you can see thru the privacy fence, they want twice the contract price to "fix" the job, don't trust them, in my opinion, walk away before you lose value in your home
TERRIBLE SERVICE BAIT AND SWITCH
by UNHAPPY EDISON PARK , 05/06/2009
TRU LINK CHANGED THEIR ESTIMATE TWICE. EACH TIME $500.00 INCREASES.WOULD NOT TRUST THEM. WORSE THAN A USED CAR SALESMAN! DON'T TRUST THEM.
Extremely Poor Service and very poor installation service
by Disappointed in Berwyn, IL , 06/02/2009
Tru-Link committed to completing our vinyl BuffTech fence in two days. It took them over 2 months, and we are not happy with the final product!In the first place, their installers had never installed a PVC fence prior to ours (the foreman informed me of this). When I viewed obvious construction problems while the fence was being constructed, I called the salesman who requested that I walk outside and correct them. Naturally, I informed him that if he wanted me to run his team I would need a huge discount on the fence.In the end, the only consistent thing I have found Tru-Link to deliver is their constant over-selling while under-delivering and their failure to communicate.
by john k , 03/07/2010
did all that they said they would. even finished my project sooner than promised...thanks tru link
very pleased with fence
by Julia W , 03/08/2010
Thank you for a job well done.Very professional to work with.They showed up when they said they would. Installers worked hard all day and made sure we were satisfied. I would highly recomend Tru-Link fence.Julia W.
Great Fence Great Service
by Gabe , 03/23/2010
Bought Montage iron fence and was blown away that they had it in stock and installed it in a week. Neighbor also used Tru-Link and was just as satisfied
Where do they get these estimators?
by Bill , 07/13/2011
I read many reviews of Tru Link where people said they can't get an estimator out to their homes. Well, two days ago, Bob was supposed to come out for a fence estimate. He called to cancel, saying he cut his hand and couldn't make it. He rescheduled for last night, but as expected, he didn't show, didn't call. I called to ask what's the story, but just got his voice mail. Pretty lame company. I'll call someone else.
by diane g , 09/26/2012
Fence installed 2 weeks ago. I purchased a Western Red Cedar Fence for privacy. Crew was courteuous and professional. Thank you. I will recommend.
Great Looking Iron fence
by josh , 03/13/2010
The Tru-Link salesman showed me numerous styles and I went with a 5' tall ornamental iron fence. They said it was in stock and had it installed within 1 week...and it looks great. I would recommend Tru-Link Fence and in fact already have
Terrible service 9/1/11
by Jason L , 09/01/2011
I've been checking around a few places to get a fence put up at our newly purchased home. I called Tru link to setup an estimate. The estimator showed up later than expected and seemed extremely agitated to be there. Huffing and puffing and mumbling as he measured. Zero small talk, I could just tell he was annoyed. We're limited to 4' high fence by our association and only have about 100' total of fence needed. It almost seemed like he had better things to do than help us. After he took the measurements he said he would email me an estimate. 3 weeks later nothing back from Tru link. No email or follow up calls. VERY VERY sloppy customer service. I ended up choosing a different company to order and install my fence.