Honest, Fair, and Courteous by
This company has been so amazing. They are always honest to me about their wait times and they always give me a good price. Every now and then they give me a slightly different price but I can understand because people can make mistakes, and when I tell them what I've been paying they always give the trip to me for what I've been paying. The drivers are always so polite and courteous to me and always offer to help carry bags for me.
Won't be using them again. by
The customer service of this cab company is disappointing. As other reviewers have stated, they take forever to get to you. One time I called and was told it would only be 25 minutes and I ended up waiting outside for close to and hour. On top of that, when they are late, as they have been with me numerous times, they never offer to discount your ride. It's just an, "I'm sorry." I still continued to use them as I have no other way to work on Sundays and Holidays and the only other option used to be WW Cab which is outrageously expensive. However, today was the last straw. I called them last Sunday since Reliable (a new cab company) told me the wait time would be too long. I usually always use Reliable because of their prices and I hadn't used Trinity in months but Trinity was my second choice since they're cheaper than WW. I called them and was told my ride would be $6.50 That was pretty cheap and I was excited because I only work retail and cabs get expensive, even if I only use them every Sunday, both ways. For my return trip, the dispatcher (different than the one from earlier than morning) told me $12.75 but let me have it for $6.50 so I figured his price was wrong. In addition to that, their prices would always vary $1 or so depending on the day I used them so this change in price wasn't alarming since I hadn't used them in forever. I also figured Trinity had since lowered their price as a result of competition from Reliable (a new cab company) which charges me $8.Speed up to this Sunday. I called again because of their price and they came. I got into the cab and told the guy they charged me 6.50 last time in case he tried to change it on me, like they have in the past. However, this time they told me the dispatcher was wrong and it really was 12.75. I was livid! I wouldn't have called them had I known they would take $12.75 from me! I wanted to so badly to get out of that cab, but I had already waited for them and I figured if I waited for Reliable, I'd be late for work. I know it's only $12, but I penny pinch and every dollar counts and when you spend an -unexpected- amount of money, it makes it worse. The cab driver told me he was so sorry, and I told him it was OK because it wasn't his fault. I just know I'm going to stick with Reliable from now on and call early so they can come on time. I'm still pissed off Trinity took my money.
Great service and low prices. by
I use Trinity a lot and really like the way they give me an honest wait time for a cab. All the drivers I have ridden with have been very friendly and seem to enjoy what they do.
Takes to long by
My car was broke down for a month. And every time I used This company They would show up 45 mins after I asked them to be at my house. Even with me calling 3 hours ahead of time to make sure I would be able to get to work on time.. Never again will I use this company I will use another.
They show up when and if they feel like it by
Missy Craft -
I am ill and don't drive anymore. I needed a ride home from an urgent care clinic and it took 2 calls to Trinity and 65 minutes to get a taxi. When I needed a ride home from the hospital I waited 45 minutes and called a friend for a ride. Trinity is completely unreliable.
great service and awsome prices by
I have been riding WW for years and am so glad Trinity Taxi opened up. After seeing the prices and great service these drivers provide, I will never again be ripped off by WW. A trip that cost me 16.50 with WW now costs me a little more than half of that.
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