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by Kathiejean C , 08/20/2014
I am from rocky mount and I want to say I love trade it .and my grandsons do too, at time you have to wait to get help but it not . oa problem. you see when people die there is going to a line in heaven but no lines in hell . which line will you be in. I will come to trade it before I gone any where else.
Bad Customer Service-Trade It, Glenwood Ave Raleigh Nc
by Esrom , 11/12/2013
It is the worst and stupidest customer service I ever saw. Here is my experience with Trade It. I bought two items (laptop and camera) a month ago. I put the camera and the laptop in my home for two weeks hoping that I will send it to my distant relative. I don't know whether it is good luck or bad, but on the 14th day I watched video steaming on the laptop and the laptop screen went black/froze. After that I went back to the store to return the item and get refund. I told them I didn't do anything on the computer except watching video stream. But what they told me is that they don't return item (I were promised when I bought the item). They told me that they can only fix the issue after checking whether it is caused by me or by them. Even if I didn't agree with this idea I left them to check and fix the issue. What is more disappointing is I have to visit the store 4 consecutive weeks to get my item back. Not only that when I got the item some of the cover is lost and I have to wait additional one week. Who knows may be another 4 weeks? So here is my advice: Unless you are planning to gamble with your money don't buy any item from Trade It. They will tell you that they will return item if it has some defect. But they don't. Or buy the item and check immediately and return it within one day. At least you can resell the item for less than the amount you bought. But I can assure you that once you buy item no guarantee they you will get refund if the item has some defect. If it has you have to wait may be more than 5 weeks to get it back.
by t , 07/06/2011
The store in rockymount nc never answers and you have the hardest time to get the numb so thanks for no help