Towne Toyota
1499 Us Highway 46, Ledgewood, NJ 07852
Reviews
10/20/2016
Provided by YP.comIt's not mistake that this dealership has a low rating on most reputable review sites as they are inferior in almost every regard to any competing Toyota dealership within a 50 mile radius (Newton Toyota, Paul Miller Toyota, etc).
Let's begin with their service department where their specialty is recommending unnecessary/extremely expensive work to address non existent issues. Also, forget about speaking to a manager from this department as they are perpetually unavailable to speak directly with customers to hear feedback regardless of whether it's good or bad. Also, expect to receive unwanted/harassing calls from their sales team any time you are in for service, even for something as minor as an oil change.
Unfortunately the issues at this dealership extend beyond just their service department. I have attempted to look at cars on their lot (both new and used) on two different occasions and both times encountered bait/switch techniques and overly aggressive sales practices.
To summarize, for a purchase of this magnitude there are far better options in the Morris and Essex County areas. DISHONEST and entirely unresponsive to customer needs, a big disappointment.
Extremely disappointed with my experiences at Towne Toyota. Not a dealership that I would ever recommend.
04/29/2016
Provided by YP.comDo not bring your car here for service. EVER! they stole money from my car and I know with out a doubt it was there. the manager Chardae said when I called that there is nothing she can do and her people would never do that. Well some one there did. I will never be bring my car there again ever.
02/01/2016
Provided by YP.comWhen I went to lease a new car, I planned on trading in my old car as a down payment. They took my keys to inspect the car, and I thought nothing of it. After being at the dealership for hours, I realized I was running late for an appointment, so I asked for my keys back and told the sales rep I'd be in the next day. He REFUSED to give my car keys back! Then, I was involved in a car accident and had called their roadside assistance for a tow. After being told that they would accept the car, even though they couldn't personally do the repair, they refused it! They then continued to instruct the tow driver to take the car to Toyota of Morristown and that they would accept it. NOPE. They didn't want it either. They accumulated $600+ in tow charges and refuse any responsibility on their end! I had my number taken down and received no calls for 6+ hours from them. They actually LAUGHED at me! They talked down to me, they treated me as an inconvenience, gave me attitude and more!
09/30/2015
Provided by YP.comThey don't disclose existing conditions of used vehicle's and hide just under the as is laws of NJ!!!!
Beware. $1700.00 just to get the car passable for inspection. None of this was mentioned by the sales person!! This includes brakes front and rear, catalytic convertor fails admissions testing, bad shock absorbers, lug nuts stripped and need replacement. Not included in the estimate is a non working lift gate mechanism that the salesman lied and said the key fob was probably not working due to low battery. Out and out lie. My mechanic told me that the key fob was after market and a dealer would have to repair this. More $'s not mentioned here. I have had my mechanic for over 20 years and he is as honest as they come. He said we got ripped off big time!!
I was told by the salesmen that they do not apologize for not disclosing hidden defects and offered no resolution to the problems.
NJ consumer affairs said that the "as is" label protects the dealer.
Morally they are lower than pond scum.
03/24/2015
Provided by YP.comTo The Towne Toyota Family,
Where to begin; I have purchased numerous vehicles from them and have never been disappointed. They care about their customers needs and make every transaction is a breeze. They not only helped me with my many purchases from them, but also when my daughter got into a car accident with one of their cars, I was beside myself, but Steve insured me that everything would be okay, and they still got her into a another car. I highly recommend them to ANYONE AND EVERYONE! When you go in there... ask for Steve, Al, or Fred - they are the best.
Thanks for everything,
Adam D - long hair
06/06/2014
Provided by YPmobileThe best experience I've had while searching for cars. Isaac was my sales man and he went above and beyond. He was really nice also and fun to talk to. He didn't judge us by our looks like all the other dealers I've been too. I highly recommend them to anyone. I'm actually bringing a friend there and will request Isaac because of the experience we had and all he did for us. Thanks again Towne Toyota!!
10/05/2012
Provided by YP.comBEWARE OF TOWNE TOYOTA OF LEDGEWOOD NJ!! THE SERVICE DEPARTMENT IS HORRIBLE ! DAVE D THE SERVICE MANAGER IS A COMPLETE J- OFF. HE COULD CARE LESS ABOUT YOUR VEHICLE AND MAKING THE CORRECT REPAIRS. STEER CLEAR OF THIS DEALERSHIP. IF YOUR VEHICLE IS UNDER WARRANTY THEY WILL DO AS LITTLE AS POSSIBLE TO MAKE THE CORRECT REPAIRS OR USE THE EXCUSE, ITS VISIBLY OK WITHOUT ANY MECHANICALLY TESTING AND IF YOUR A PAYING CUSTOMER, LOOK OUT! THEY WILL SELL YOU EVERYTHING UNDER THE SUN EVEN IF ITS NOT NEEDED. THEY DONT RETURN CALLS, NOR DO THEY KNOW HOW TO SPEAK TO YOU LIKE A HUMAN BEING. DAVE D IS THE BIGGEST SCAM ARTIST ALONG WITH THE REST OF THE CREW. I WILL NEVER EVER BUY NOR HAVE ANY VEHCILE SERVICED AT THIS DEALERSHIP AGAIN, EVEN IF IT BREAKS DOWN IN THE PARKING LOT. I CANT BELIEVE TOWNE TOYOTA IS STILL IN BUSINESS! FIND ANOTHER DEALERSHIP AND STAY AWAY FROM TOWNE TOYOTA OF LEDGEWOOD NJ !!
07/31/2012
Provided by YP.comHorrible service department run by Mike Elston. He personally refused to service my car after Toyota addressed him with a complaint I made for customer dissatisfaction. Even after Toyota Corporation said Towne legally had to fix my safety recall, he refused service. They use the "guess and check" method to diagnose your vehicle's problem at the owners expense. I love my Toyota, but hate hate hate Towne Toyota of Ledgewood and more aptly, the service manager and his team of followers.
03/15/2012
Provided by YP.comI went to look at a particular car they advertised. I had a trade in and they knew I was paying cash. I made a deal after numerous back and forth trips with the salesperson and manager. Once we agreed they made me sign on the bottom of a scrap paper to show that I was serious about accepting the deal they presented, so I signed. Then, they told me the car would be ready for me the next day that it needed to be prepped. I left a $200 deposit and called the next day just to verify the amount of the bank check I was to bring because they never gave me a copy of the signed contract. I also asked if I needed to bring my trade in account number so they could pay my car off. They confirmed the amount I was to bring as well as what they would need to make the payoff. When I arrived the very first item I addressed was the payoff figure and account number that they needed to take care of this. I was then led to the finance managers office. The first question the finance manager asked was if I brought the money to pay off my own loan. To make a long story short, they tried to tack on an additional 5K to the deal we had singed and agreed to the night before. Stating that if I agreed to these new terms that they could finance the additional 5K. When I would not agree to these new found terms, they tried to make it seem like it was my fault that I should have read the contract (that was never given to me nor did it mention anywhere of this extra 5K.) This place is extremely unprofessional and based on my experience I would not recommend anyone to do business with this establishment because they have no idea what they are doing when it comes to writing up a contract. It ended up costing me time and money for their short comings, then to add insult to injury they tried to make it appear that it was somehow my fault. Do yourself a favor, do not buy a car from these people. In one way or another you will be on the losing side of any deal.
Leslie
03/11/2012
Provided by YP.comThis is the second time that we have gone here looking to buy a car and have had an issue with them. Several years we saw an suv advertised and called them up. They said it was available and we drove over there. When we got there, the salesman said that he made a mistake and tried to sell us a much higher priced suv. We said no thanks and left.
We decided to give them a second chance when we were looking for a new car for my wife. Maybe we had a bad salesman the first time. Things like that happen. When we got there, the salesman blew us off. Instead of helping us and giving us information about the car we wanted he curtly told us to look at some cars outside and walked away. Naturally we left without looking at any cars.
09/30/2011
Provided by YP.comOur experience at Towne Toyota was excellent from the moment we walked in the door. We had been to other dealerships & felt the most comfortable & welcomed at Towne Toyota. Rob showed us exactly what we wanted, didn't try to pressure us into anything & came right out with an excellent price. We thought that it was a nice touch that we were sent a thank you note right after our visit. After thinking over our options, we went back to Towne Toyota, worked with Rob, the manager, & the finance department to purchase our very first Toyota. The experience was smooth from beginning to end & we are loving our new Highlander. Thanks Towne Toyota for being so welcoming & honest throughout the whole process.
08/17/2011
Provided by YP.comFrom the moment we pulled up in the parking lot we were greeted with a friendly hello and introduction. David was very kind, patient, and considerate. Every question was answered openly and honestly. Not only was David friendly, but the entire staff made us feel welcome. I will definitely refer friends and family members to Towne Toyota.
07/25/2011
Provided by YP.comMy experience with Towne Toyota was outstanding. This was the best experience we have had buying a vehicle in 20 years. Everyone was so nice and helpful. This was the first time we bought a vehicle and someone took the time to explain all the features in detail. Next time we start looking to buy another vehicle Towne Toyota will be are first call. Thanks so much.
07/19/2011
Provided by YP.comI was treated with professionalism and fairness. I highly recommend all the staff at Towne Toyota in Ledgewood, New Jersey. Specifically Bill, our salesman because he gave me no hassle or pressure; I got a sweet deal on a fully loaded Prius 2011 Hybrid-beautiful, and very fast service.
06/30/2011
Provided by YP.comI had an overall great experience at Towne Toyota purchasing my pickup truck. The salesman I dealt with was friendly, knowledgeable and professional. I would recommend anyone looking for a new or used vehicle to visit Towne Toyota, as I'm confident they would be pleased with the results.
06/29/2011
Provided by YP.comWe had the pleasure of working with Towne Toyota. Our sales associate was very patient with us as I couldn't make up my mind in which car color to the actual make of the car. We ended up buying the 2011 Camry XLE with all the bells and whistles. Love it and the experience I had at this dealership is above all I have ever dealt with. Will do all my shopping here in the future.
06/28/2011
Provided by YP.comHaving never owned a Toyota, I was clueless as to how the vehicle would perform or even if I would be comfortable driving it. Ryan WIlliamson was so nice and helpful in explaining all the features of the RAV4 and had me test drive one. I was hooked from that point; I loved the way the RAV4 handled on the road. I would recommend the RAV4 to anyone who is looking for a dependable and comfortable 4-wheel drive vehicle. Thank you Towne Toyota for making the purchase of my new vehicle such a positive experience for me. I love my new Toyota RAV4!!
06/13/2011
Provided by YP.comThe whole team at Towne Toyota was very helpful and attentive to our every need. Our salesman worked with us to find the right car for us. Everyone we worked with was extremely friendly and made us feel at home. Our salesman also provided outstanding customer service. This was a great car buying experience and I will recommend Towne Toyota to friends and family.
06/07/2011
Provided by YP.comEveryone I interacted with at Towne Toyota was friendly and professional. The salesperson I worked with, provided excellent customer service. He was helpful, informative and trustworthy. I left the dealership with a car that I love and a lease that I am happy with. I will recommend Towne Toyota to anyone looking for a new Toyota.
05/18/2011
Provided by YP.comYou don't often hear this, but I trusted my car dealership and it was great. Great customer skills combined with skilled technicians made me one happy car buyer. Don't go anywhere else- Towne Toyota is the best car dealership!!
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