excellant store by
I went in to Tool Zone looking for some certain tools. And Greg came over to help me, he had exactly what I Was looking for and the price was very resonable as well. I wound up spending $$$$ with them there that day! They had a very large assortment of basic hand tolls as well as specialty tools more for the skilled craftsman, or experienced mechanic. I would highly recommend them to anyone!
superb store by
I HAVE SPENT MANY DOLLARS AT TOOL ZONE. THE STAFF HAS ALWAYS BEEN KNOWLEDGEABLE AND FRIENDLY. TRY TO FIND REAL HELP AT SOME OF THE CHAIN STORE OR SOMEONE WHO ACTUALLY KNOWS HOW TO HOLD A TOOL.THOSE WHO MAKE NEGATIVE REMARKS SHOULD PULL UP THEIR SKIRTS AND LOOK FOR YOUR ENTITTLEMENT PROGRAM FROM POLITICAL LEADERS,.
Beginner's in Tool Sales by
Followed us around like we were gonna steal their merchandise.when engaged about product and prices ...hardly knowledgable and couldn't be bothered to try and sell something....$3500 in pocket ready to buy some tools...I'd rather go give my $$$ to depot...these guys couldn't smell the $$$,they were just too damn lazy....good luck staying in Bizz!!
Worst business ever!!! Dont go! by
Worst business ever!!! Dont go -
On 10/13/12 at approx. 1600 hours I went into toolzone to purchase a crank shaft holder tool for a 98 Acura Integra. Immediately, when I walked into the store, I was met by an older male (40+) with glasses who asked what I was looking for. I explained the tool I needed and he seemed to be annoyed that he had to help me in the location of the tool. Once he showed me to the tool I saw the package said, â91 and later.â I asked if this tool would fit a 98 Acura Integra. The employee responded, âI canât guarantee it will fit every car in the world.â I respectfully told him that I was simply wondering if it would fit my specific car. Also, I asked if the tool would not fit, could I return it for my money back. The employee told me it was a non-returnable item and that I could not bring it back. I responded, âSo if it does not fit I am going to eat $40.â The employee responded, âYes.âI replied that I thought that was not very good customer service, which enraged the employee. He stated that it was the policy they held for years and if I did not like it I could not purchase the item. I then asked if I could return the item for something that did fit. The employee said that was the only tool if itâs kind. I asked if there was a tool that would work but may not be titled as such. The employee responded, âWell there is probably a tool out there in the world that would work but I donât think it is in the store so no you canât return it.âAt this point I finally asked to speak with a manger about how I, as a customer, was being treated. The employee responded, âI am the manager.â I replied, âYouâre the manager?â The employee replied, âIâm the owner!âI specifically needed the tool to complete the job at hand therefore I decided to purchase the item, even after the way I was treated. The employee began to enter the item into the register. While doing so, I saw there were business cards on the counter; however, no name was listed. I picked up the business card and a pen and asked, âWhatâs your name sir.â The employee responded, âI donât have a name. You can call me boss.âI began to tell the employee how I have never been treated in such a manner in any business establishment in my whole life. I used phrases such as âthis is ridiculesâ and â I canât believe thisâ but the employee continued with his rude attitude. Finally the employee threw back my credit card and snatched up the item stating, âThatâs it, youâre out of here! Get out of here!â The employee kicked me out of Toolzone. That is the first time I have ever been kicked out of an establishment and the first time I have ever been treated with such disrespect by an employee. The employee was not even courteous enough to tell me his name, which shows his guilt. If this certain employee was in the right he would have gladly told me his name for follow up. This is a terrible business ran by terrible employees. I did not speak with every employee but this certain unnamed employee showed the integrity and classiness of the business, which was horrible. I will never set foot inside a Toolzone again and will tell everyone I know who needs a tool to look else ware, for Toolzone is a extremely bad company!
Great store!! by
I've been shopping with Larry and Greg since 1997 and they have always had one of the Best tool stores I've ever been to. The staff is super informed about all of their products. The store is always clean and I will enjoy shopping there for the next 15 years as well
Horrible Business Practice by
Worst experience. As I entered the store and approached a worker "Larry" at the store, he gives me a dirty look and he treats me like I didn't know what I'm talking about. Basically treated me like a person he thought he could con me into buying something I did not need. He obviously does not know anything about dual action polishers. He tried to tell me that dual action polishers only works on 5800 rpm and that you cannot adjust the speed. when I know for a fact that you can adjust the rpm on the polisher. He probably thought I had no clue about polishers and tried to lie to me so I can buy his other gear. And after I pointed out that the dual action polisher rpm is adjustable. He tries to argue with me and feed me more of his B.S. I could not listen to anymore of his b.s. so I walked away from him. I went to another worker and asked for the manager and turns out that "Larry" is the owner of the store. That guy needs to learn to not judge a book its cover.
Owner of a construction company by
I thought the store had a select variety of tools for a superstore. You won't find everything but they do have specialty tools, cordless bare tools and many other accesories that the big box stores don't carry. However some of the staff can act anoid if you are looking for information rather than an imediate tool purchase. I was looking to purchase 2 tools and chose not to buy them here becuase of the employee assisting me. Poor CS can't be rewarded with good business. All in all it can be a good place to find tools North of Denver
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