Tidewater Heating & Air Conditioning, Inc

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We called Tidewater to get a quote on a new HVAC unit because our air handler was old and had mold growing in it. Talked to a gentleman on the phone and it was pleasant enough; told me the same thing the other companies told me. The issues come with the professionalism, or lack there of. When finalizing the conversation, after setting up an appointment for the following Monday, he proceeds to tell me to watch out for fly-by-night HVAC companies that will show up in a truck and then not stand behind their work. Monday comes and the gentleman shows up, in a personal truck with no logo or company markings whatsoever. He did have a business card but anybody can get those. After looking at our unit I give him my information to contact me about a quote. I never heard back from them. To me that is not following through. As a firm believer in capitalism, I hope that it was because he was too busy and could not take on more work but between the showing up in a personal truck, after warning me about flyby night companies, and then not sending me a quote I will not use them again.

Great work and excellent customer service!!! Buy a new system with this company b/c they will take care of you after the sale!!!

You all do some of the best work I've seen in a long time

AC WENT OUT CALLED TIDEWATER HEATING AND AIR FIRST TECK CAME OUT TOLD WHAT WAS WRONG NEED NEW VALVE LINE WAS LEAKING COST $800 TO FIX PROBLEM 1 MONTH GOES BY AC FROZE UP CALLED SECOUND TECK COMES OUT CHECKED FREON LOW CHARGED SYSTEM WORKED GREAT FOR 2 DAYS SYSTEM FROZE UP AGAIN 3RD TECH CAME OUT SAID THERE WAS A LEAK $600 DOLLARS TO FIX AND CHARGE SYSTEM I FEEL THE PROBLEM SHOULD HAVE BEEN FIXED THE FIRST TIME NOT PLEASED WITH THE COMPANY