Top notch service and high quality work!!! by
I recently had my car repaired at Thoroughbred and couldn't be happier with how the repairs came out and how I was treated. The staff basically took over my claim and I didn't have to worry about anything but paying my deductible. They even gave me a ride home when I dropped my car off for the repairs and took care of some small scratches on my car at no extra cost!! I hope I don't get in another accident, but if I do, I am definitely going back to Thoroughbred Collision.
Unprofessional Work and Poor Customer Service by
Odyssey Owner -
We were not too happy about the way Thoroughbred treated us and our vehicle while in for repairs. When going on-site to pick up some stuff out of my van I was shocked to find the damaged bumper in the back of the van. I am pretty particular about my interior and was not happy to find dirt and grime from the car part all over my seats. They also removed the door panel and door handle in preparation for repairs. Which is OK except they left the van outside for many days in the rain. I could see the interior of my car through the door handle hole. I asked them to put the handle back on while they waited to finish the repair. They said they would, but the next day it was still not done. I had to call my insurance company and have them ask Thoroughbred to put the handle back on. Only then was it done.There were many other disappointing items and delays that basically summarize into; they work for the insurance company when being reimbursed directly. Even though I was the owner t
I needed some minor adjustments done to my car and they were fast and did the work perfectly.
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