Horrible Experience by
Emily smith -
Very unhappy with Hourglass!!! Have been using Hourglass for almost 10 years and every time I checked out the price was never the same. The last time it was substantially higher so I asked why and was never given a satisfactory answer. I was told that the doctor I saw, Dr. Rebecca Del Moral, wanted to charge a higher price than Dr. Peacock (who I have always gone to). Ms. Del Moral also would not write my prescription for as long as Dr. Peacock. I called the district sales manager, Anna Dixon and she promised to look into my request and get back with me. She never called me back. I called her back every day for 2 weeks. You would think she would have had the decency to at least call me back and tell me she could not help me. I think someone at Hourglass would at least want to try and help a long term customer. Many of my family and friends go to the hourglass and will hear of this unfortunate incident and I am sure some will probably chose to go elsewhere as I am. Shame on you Hourglass for at least not getting back with me. You would have saved yourself my business and some of my family and friends too.
Avoid this place by
I purchased two pairs of glasses two weeks ago, and now I am saving up to replace both pairs. the lens material they use has a way to much glare, the other ones are progressives and they begin to progress almost at the top of the lens. I can only see out of them by looking through the very top. and I was assured by the sales staff that I just needed to wear them for a week and get used to them. I wish I had told those folks to go kick rocks and went to a discount store.
A Great Experience! by
I was just in the Hour Glass and had a great experience. I wanted to go with color on my contracts. They ordered samples and helped me pick a color Dr. Amy Stephens came in and helped me and gave me an eye exam. For the first time in a couple of years this is the firs prescription that is perfect. I cannot say enough about the staff and Doctor on how professional and pleasant they were. I will definitly be continuing service with them.