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PHOTOS AND VIDEOS (4)
Very Happy REPEAT Customer
by Glen Welt , 08/29/2014
This was my SECOND use of Honest Plumber BECAUSE, despite other negative reviews, I have had nothing but excellent service from Honest Plumber. Iâve been doing a total renovation of a 14 year old home â¦ kitchen, bath, all major appliances. Aside from being a homeowner, I am a Consumer Advocate and journalist who carefully researches businesses BEFORE I contact them or pay a penny. Honest Plumber has an A+ Rating with Better Business Bureau and has been listed by them since 2003. Other plumbing companies I checked has much worse ratings, despite glowing reviews. PEOPLE: Keep in mind that MANY negative internet reviews are posted by competitors and many positive ones are posted by services that GET PAID to post reviews. Thus, I frequently give more weight to a BBB Rating vs. consumer reviews that can be posted in seconds by anyone with an email address.My FIRST call to Honest Plumber was after I installed a new gas range purchased from IKEA and delivered to me in Henderson. I could not find a gas leak somewhere in my connections or with the new range/oven itself. Called Honest Plumber and Gary arrived at my home in less than an hour. Gary quickly found the leak, fixed it and charged me only $80 when other plumbers had quoted me more than $125 over the phone. SECOND call was when I suspected that one of my new toilet installs was leaking. Called Honest Plumber plus 2 others, just to be sure someone would arrive quickly. Bryce from Honest Plumber arrived at same time as another I had called. Showed the toilet situation o both and the 2nd man said he could not do any better than Honest Plumber. I was concerned that the leak might have done damage that might require more than a new wax seal. Thatâs when Honest Plumber became SUPER Honest Plumber. They have a âsister companyâ called Quick Response NV that specializes in detecting water, mold, flood and sewage. Quick Response offers fast & free inspections and estimates. Daniel McGhie arrived at my home about 45 minutes later, used a hi-tech device like an xray machine that can see through floors, walls and ceilings. I was advised to aim a fan at the open toilet flange and let it dry out the area for 2 days. All of this extra service and advice cost me NOTHING!Bryce could not complete the job so my cost for the second call: $0Bottom Line: My entire cost for the toilet repair was $175 which Bryce completed 3 days after his initial visit. For the record, I had contacted my homeowners insurance company and spoke with one of their adjusters by phone. Had I gone the insurance company route, I might have been faced with up to $2690 out-of-pocket cost for the exact same results I got for $175 from Honest Plumber Heating & Air, Inc. Now you know why I trust Honest Plumber and our Better Business Bureau.
Late, argumentative, and confusing
by Stew , 11/07/2012
I tried this company twice couple of years ago. They were way later than they promised both times, argued with me insisting they "would never do that", and insted of solviong the problem and giving me professional advice on how to proceed, they asked me what I wanted them to do??? They're supposed to be the expert, not me. If I knew what to do, I wouldn't need them would I? Needless to say, after the second run in like this I gave up on them. Many better plumbing services companies available.
Not so Honest
by Xeia , 10/03/2012
Quoted me $1800.00 for a new water heater. When I quetioned the price I was given a run around about bringing it up to code and giving me a 6 year warranty. I said no. I called around, and guess what...$850.00 for a new one, with a warranty, and it's Up to Code!
by golfkrazy , 06/26/2012
In April 2012, I had an issue with a blocked sewer line so I called a few plumbing/rooter companies listed in the telephone book. The Honest Plumber & Rooter Service was able to respond the fastest and at a fair price.When the technician arrived, he cleared the blockage then indicated that he would need to complete a "free" video inspection of my sewer line in order for the companies' "guarantee" to become effective. He had to leave to retrieve a small camera from a coworker so that he could access my sewer line from my bathroom sink drain. We he returned, he inserted the camera into the sewer line and informed me that one of my sewer pipe connections had separated. He used an electronic device to locate the end of the camera, which was under the foundation in my kitchen. The technician said that he would have to remove the travertine floor and then jack hammer the foundation in order to reach the pipe. He estimated that this repair would cost in excess of $5,000.00 and suggested that a new epoxy liner technology might seal the separation and that would cost significantly less, approximately $3,000.00+. The technician said that he would write an estimate and email it to me the following day.After talking to my HOA and insurance company, I found that this issue was not covered by either of them. I then had another plumbing company complete a video inspection of my sewer line as a "second opinion". After the inspection, the technician from the second company told me there were no issues with my sewer line. He said all of the connections were intact. The second company reconfirmed this with another inspection a few days later.I never received an estimate from the original technician, so I called the Honest Plumber & Rooter Service to talk to the owner, Troy. Apparently, he was out of the office for a few days and never received either message that I left for him. I decided to try to reach him a few weeks later and after explaining the issue to his customer service representative and his assistant, he called me back. I explained the entire incident to Troy and he requested that I send him a copy of the estimates/diagnosis provided by the second plumbing company. After a few days, Troy reviewed the entire incident and fairly compensated me.I would not hesitate to use the Honest Plumber & Rooter Service since I understand that the technician is no longer with them.
No Weekend Charge Air conditioner repair
by scott , 04/22/2012
Blazing hot this weekend and air conditioner goes out. Honest Plumber and air was out and got up us and running again. No extra charge and cool air--
Tried to rip me off
by Vegas Mom , 04/12/2012
They first quoted me $1750 for a new water heater installed. After I questioned the price, the technician called his supervisor and in a matter of 15 seconds, it suddenly became $1150. Southwest Repair Services is here right now doing the job for $950. Thanks but no thanks "HONEST" Plumbers
by jake , 11/22/2011
New to area and needed a plumber to install a water conditioning system. Hate the water in Vegas. Plumber gave the best price and installation was as described. Will call again.
by bev , 07/24/2011
Highly recommended by my neighbors for a water conditioning system. We were tired of the hard water and ready for a change. Plumber that was sent out was prompt and professional. He called the owner to get a discount for us. We have enjoyed the soft water for a week now and are wondering why we didn't get this unit sooner.
Prompt and Reasonable
by guy , 06/11/2011
Prompt service and clean tech. Quote was reasonable. Checked the lines before he left. No complaints here.
BEWARE NOT HONEST!!!
by notactuallyblonde , 01/21/2011
First of all I knew nothing about plumbing costs, very niave.I thought getting a free estimate would save me money... it didn't.They charged me in excess of $400 just to spray water down a pipe to clear it out. They didn't manage to clear the drain. It wasn't until I realized I was paying this guy more than $400 to do nothing, I became pretty angry.Then they wanted to rip out my brand new cabinets and charge me $3500+ to replace the drain.I decided with a different company. They're replacing the drain without ripping out the cabinets for much, much, much less. What a relief! $400 down the drain but a very good lesson learned. Please learn from my lesson.