Taylor Automotive

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Awesome experience. Only place I take my wife’s van and my truck for repairs and preventative maintenance. Tracy and Crystal are personable and professional. Everyone needs an excellent mechanic like everyone needs an excellent doctor and lawyer. Highly recommend their services.

I am concerned that Taylor automotive treated my husband and I very differently when we took our cars to them for service. My husband was treated well, had his car repaired, and was charged only for the time that was used to work on his car. When I took my car in, on two separate occasions, I was charged for more time than was used to work on my car. The first time, I was charged for an hour of work to replace two tubes, although the service took only 30 minutes. The second time, I was charged for 2.5 hours of work when the actual service took less than an hour; what should have been $80 for labor was upcharged to $200, an addition of $120 'gravy work'. I have since asked for a refund of the difference between the labor charged and the labor performed, but have not yet heard back from the business.

Of course, I am disappointed that I was over-charged for labor, but most of all, I am disappointed that my husband and I received unequal treatment from Taylor Automotive. I would hope that any reputable business would treat everyone with the same fair business practices, and I was disappointed that this was not the case. In the future, I will make sure to take all the cars in my family to a repair shop that treats everyone equally.

I have just started using this company, but have been very impressed with the level of service they provide. I really appreciate the clean quiet environment with pleasant music, wireless and coffee. They would do very well in my hometown of Alexandria, VA. They appear to be very competent.

The people at Taylor's just sent me a survey to so I could give them feedback on how they were doing. I really appreciate that they care what I think. I have not had this with any other shop I have taken my car to. Last year, they won my business when they fixed a noise that I had spent thousands on at other shops without any success. They found it to be a moulding around the windshield that was loose. Other shops had me replacing belts, power steering, brakes, etc... to no avail. These people know their job and always make me happy.