Suburban Waste Services

(303) 683-8887

540 Topeka Way Castle Rock
Castle Rock, CO 80109

39.586738 -104.80872

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Difficult to Keep Track Of

by dpbrick , 07/14/2008

The bill address keeps changing -- on average about twice a year. That really messes up our automatic bill payment service. ######They also keep raising the price of the service. Obviously fuel prices are way up, but that's only a portion of their overall costs. Our rates have gone up from $35 per quarter to almost $60 per quarter over a period of about 4 years.######Also, when I once complained about them not coming out after a large snow storm, they pretty much told me "tough luck." When I asked for a credit on my account for the missed week of collection, they refused, saying their costs had continued despite the lack of collection service! (??)######They also promised us recycling services when we first signed up with them. After many phone calls (and lots of hold time), we were finally told recycling wasn't available in our area.######They're now operating under the name Haulaway -- and yes, that recent change resulted in a yet higher price for their service.

Good customer service

by radar , 09/06/2007

Any time I need to call due to a broken trash can, missing trash can, etc I always get great customer service.

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