by test , 08/09/2012
My car went in for minor scratches and a dent on the bumper. Car came back with a new scratch, courtesy of Sterling, my wax job taken off by their buffer, my license plate cover screws missing, and it still wasn't even fixed. They have to get a part to fix the bumpe. What were they doing with it for the 2 days? Not to mention that it is still not fixed and we are month into the problem, and I have to contact them to see if the part is in. When the part did come in they said they had to have it inspected to see if it was not broken. Where are the parts coming from? I call each week and get a new run around story. I am hoping before 2013 they can fix it, since this issue happened in July 2012. I didn't even want to give this one star.